Head of Claims Advocacy - Hong Kong and Macau

Marsh (Hong Kong) Limited • Full Time • Quarry Bay, Hong Kong, HK • 1d ago

Qualification in ANZIIF or ACII is also preferable
Strong communication and presentation skills
Language fluency in Eng and Chinese (Cantonese)

We are seeking a talented individual to join our Claims Advocacy team. This role will be based in Hong Kong.

We will count on you to:

Manage or supervise complex negotiations with insurers to ensure best possible claim outcomes for our clients
Lead the claims insertion/element of tender and RFP responses for major clients and prospects
Direct and partner with regional and country leadership to innovate, identify and execute on new revenue models for claims advocacy.
Provide oversight for implementing optimal role-cost-location alignment within the country through workflow management systems.
Design and evaluate claims operations processes and strategies while managing the impact and delivery of change to achieve team operational goals and maximize process efficiencies. This would evolve working closely with our Kuala Lumpur servicing center which has dedicated claim resources.
Maintain and develop strong relationships with regional and country advocacy teams to drive claims operations changes within Marsh.
Provide strategic guidance regarding regulatory and market imperatives for Hong Kong and Macao.
Lead effort to improve claims processing efficiency across the region, by synthesizing best practices and identifying opportunities for improved efficiencies, including facilitating claims fast-tracking opportunities between clients, insurers and adjustors to improve the efficiency of the department.
Challenge existing practices and develop innovative solutions related to departmental risks, operational controls, and efficiency initiatives in order to contribute to effective management of shared operations.
Evaluate escalated claims process issues of high complexity affecting direct reports (and potential secondary reports) and provide resolution or escalate further to ensure effective outcomes.
Design, evaluate and approve operational controls in accordance with the established business policies and procedures to ensure that they align with Marsh Global standards.

What you need to have:

University or college graduate; business, insurance, legal or other relevant degree preferred.
Qualification in ANZIIF or ACII is also preferable.
Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills.
At least 15 years relevant experience in insurance across multiple product lines is essential
Experience of working with large corporate accounts required.
Strong communication and presentation skills.
Ability to build and forge strong relationship with major market partners
Language fluency in English and Chinese (Cantonese)
Proficient PC Skills, including Word, Excel and PowerPoint.
Ambitious, solution focus and with strong skills in claims advisory management

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Similar Jobs

Assistant Vice President/ Vice President - Cyber Insurance Broking

Marsh (Hong Kong) Limited • Full Time • Quarry Bay, Hong Kong, HK • 1d ago

Insurance Full Time

Bachelor’s degree or equivalent Strong presentation and communication skills Fluency in Eng and Chi (Cantonese) is required We are seeking a talented individual to join our Cyber Insurance Broking team. This role will be...

1d ago

Apply

Insurance Underwriting Officer - max 21k

WallStone Partners & Company Limited • Full Time • Quarry Bay, Hong Kong, HK • HK$ 20,000 - HK$ 21,000 / month • 1d ago

Insurance Risk Management Administration Full Time

Non-Sales Insurance Back Office Mon - Fri, stable working hours Underwriting for new business Insurance Underwriting Officer - 6 months contract (subject to extension) Our client is an international Insurance Company, a...

1d ago

Apply

Claims Officer (Employee Compensation, General & Auto Liability )

AIG Insurance Hong Kong Limited • Full Time • Quarry Bay, Hong Kong, HK • 1w ago

Insurance Full Time

To handle Casualty GL and Auto Liability claims Good specialist knowledge in Casualty GL Provide a high standard of customer service About this Role To handle Casualty GL and Auto Liability claims of intermediate complex...

1w ago

Apply

Senior Underwriter, Marine

AIG Insurance Hong Kong Limited • Full Time • Quarry Bay, Hong Kong, HK • 1w ago

Insurance Full Time

Maintain active target / prospecting listings Preferably a University Degree or equivalent Good marketing skills At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Underwriter, Marin...

1w ago

Apply

電話推廣員 (一般保險產品) | Telesales (General Insurance)

AEON CREDIT SERVICE (ASIA) CO., LTD. • Full Time • Quarry Bay, Hong Kong, HK • 1w ago

Insurance Full Time Customer Service Sales Executive

AEON x 安達保險電話推廣員 (一般保險產品) | Telesales (General Insurance) 5天工作，固定上班時間，優厚底薪 + 佣金 + 奬金 AEON x 安達保險電話推廣員 (一般保險產品) | Telesales (General Insurance) 職位優勢 5天工作，固定...

1w ago

Apply

VP - Multinational Clients Global Program Experience Highly Preferred

Marsh (Hong Kong) Limited • Full Time • Quarry Bay, Hong Kong, HK • 3w ago

Insurance Full Time

IIQE or ANZIIF qualification is required Excellent written and spoken English and Chinese Manage a portfolio of Large Multinational Clients We are seeking a talented individual to join our Risk Management team. This role...

3w ago

Apply

IT Support Engineer- Banking 35-45k

Michael Page • Full Time • Quarry Bay, Hong Kong, HK • HK$ 420,000 - HK$ 540,000 / year • 6h ago

Information Technology Full Time

Work - Life balance platform. A good place to develop your IT support skills. About Our Client Our client is a large organization in the financial services industry, renowned for its commitment to innovation and excellen...

6h ago

Apply

維修技工 (鰂魚涌商廈)

Kerry Properties Limited • Full Time • Quarry Bay, Hong Kong, HK • HK$ 20,000 - HK$ 22,000 / month • 1d ago

Engineering Full Time

職位 : 維修技工 (鰂魚涌商廈) 地區 : 鰂魚涌嘉里中心職責 : 負責處理商廈水電/消防系統及一般冷氣設備之維修保養工作 (有醫療福利及其他津貼/福利) 資歷 : 中三程度; 3年經驗; 良好粵語; 一般普通話優先; 一般英語優先; 懂讀寫中文;...

1d ago

Apply

Supervisor, Technical Services 工程主管 - 鰂魚涌商廈 (A牌)

Kerry Properties Limited • Full Time • Quarry Bay, Hong Kong, HK • 1d ago

Hotel / Catering / Club Full Time

酌情性花紅家屬醫療保險 14天有薪年假、2天家庭關愛假工作地點: 鰂魚涌嘉里中心 (鄰近地鐵站) 工作時間: 5.5天 9小時工作 07:30 to 16:30/ 09:00 to 18:00/ 14:30 to 23:30 (輪休) 職責: 帶領技術員團隊及或獨立處理日常各設施及系統的...

1d ago

Apply

Officer (Banking Call Centre, Fresh Grad Welcome! 18K)

PERSOL • Full Time • Quarry Bay, Hong Kong, HK • HK$ 18,000 / month • 1d ago

Banking / Finance Full Time

Reputable Singapore Bank Bank Office Position - Fraud Surveillance team Fresh Graduate is welcomed Our client is a reputable Singapore bank, they are seeking for an Officer to support their Fraud Surveillance team. Fresh...

1d ago

Apply