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Senior Officer (Contact Centre) (Ref. No.: PMSA-SOCC-35/26)

Property Management Services Authority • Full Time • Wan Chai, Hong Kong, HK • 1d ago

Responsibilities

The appointee will be required to:

Assist in overseeing the daily operations of the Contact Centre to ensure service quality and operational efficiency;
Supervise frontline staff in handling enquiries and complaints from the property management sector and the general public as well as other administrative support duties;
Handle telephone and written enquiries and complaints relating to the business of the Property Management Services Authority;
Assist in the formulation, review and implementation of operating procedures for the Contact Centre;
Assist in the development, maintenance and enhancement of the Contact Centre facilities;
Prepare, analyse, and compile statistical reports for management review; and
Perform any other duties as assigned by the Management.

Requirements

A bachelor’s degree or equivalent qualification;
A minimum of 3 years’ relevant experience in call centre / contact centre;
Experience in regulatory/public bodies or the property management sector will be desirable;
Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Chinese Word Processing;
Excellent communication, interpersonal, organization and problem solving skills;
Good command of both written and spoken English and Chinese. Proficiency in Putonghua will be an advantage; and
Customer-oriented and able to work independently as well as under pressure.

Remuneration will be commensurate with qualifications and experience. Appointment will be on a one year fixed-term contract. Renewal of contract will be subject to operational needs of PMSA and performance of the candidate.

Interested parties please send your curriculum vitae stating the position (with reference number) you are applying for, current and expected salary by email to [our mailbox through CTgoodjobs Apply Now]. Review of applications will continue until the vacancy is filled.

All information provided by applicants will be treated in strict confidence and used for recruitment purposes only. Information provided will be kept for 12 months and will be destroyed afterwards.

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