Residential Property Officer - The Headland Residences

SWIRE PROPERTIES LIMITED • Full Time • Chai Wan, Hong Kong, HK • 1w ago

Facilitating takeover of common areas and facilities of residential buildings
Developing work instructions/guidelines to facilitate the daily operation
Oversee day-to-day property management operations

ABOUT THE TEAM

We are Makers. Makers Required.

We are Makers - people who care deeply about shaping places where life, work and nature can flourish together. Grounded in our heritage and united by a culture of trust and respect, we dare to take on ambitious ideas and turn them into something real - thoughtfully, collaboratively, and with care for the communities we serve. Our people are at the heart of it all: free to be themselves, driven to make a difference, and inspired to create alongside others. Brick by brick, we build vibrant, inclusive spaces that stand the test of time - because real progress comes from people who choose to make it happen.

We are now looking for a talented Residential Property Officer to be part of our dynamic team. Reporting to the Manager, Residential Property, the incumbent will be the deputy in-charge of the overall day-to-day estate operation and management of luxury residential property.

RESPONSIBILITIES

Facilitating takeover of common areas and facilities of residential buildings
Developing work instructions/guidelines to facilitate the daily operation
Oversee day-to-day property management operations, including coordinating with service contractors and inspecting common areas
Ensure compliance with statutory requirements, such as BMO, DMC, and house rules
Manage and supervise the team's performance to maintain high-quality service delivery
Provide excellent customer service by handling resident/occupant complaints and inquiries, as well as coordinating matters between owners and external parties
Assist with administrative and documentary work for the Management office, including overseeing workflow
Attending regular meetings and preparing management/financial reports
Performing all other duties as assigned by the seniors

REQUIREMENTS

Degree holder of Housing Management/ Property Management or related disciplines
Minimum 5 years’ experience in property management or related industries
Member/ Student member of Hong Kong Institute of Housing or related institution is preferable - PMSA Tier 2 or above
Develops and delivers communications that convey a clear understanding of the unique needs of different audiences.
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Highly proactive and customer-orientated with a positive mindset.
Fluency in spoken and written English and Chinese including Putonghua
Good PC skills on MS Office and communication application
Experience in taking over new residential project is an advantage
Candidates with more experience will be considered as Senior Residential Property Officer

BEHAVIOURAL COMPETENCIES

Customer Focus
Drives for Results
Collaborates
Communicates Effectively
Demonstrates Self-awareness
Learning Agility
Being Resilient

WHY CHOOSE US

Randstad Hong Kong: Awarded Most Attractive Employer in the Property and Real Estate sector for 2024 and 2025
HRoot Awards (Chinese Mainland): Received the Best Employer Award for three consecutive years in 2023, 2024, and 2025, together with the Best Social Enterprises Award in 2024

Don’t Miss This Opportunity

As an equal opportunity employer, Swire Properties strives to foster a diverse workforce and inclusive workplace, where People can thrive.

If you require special assistance and accommodations during any part of the recruitment process, including the online application and/or the selection process, please reach out to us via email at any time.

If we haven't contacted you six weeks after your submission, then please consider your application unsuccessful this time.

All personal data collected during the application process will be kept for 12 months after its completion, and then destroyed. All information will be used for recruitment and appointment purposes only. The Company will handle all personal data confidentially in accordance with the Hong Kong Special Administrative Region's Personal Data (Privacy) Ordinance.

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