Guest Service Manager 客戶服務經理

Holiday Inn Express Hong Kong Mongkok • Full Time • Mong Kok, Hong Kong, HK • 1d ago

Hotel Front Office Job
8-day off per month
IHG Employee Room Benefit Programmer

Responsibilities

This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

Supervises and direct Reception and Guest Services personnel
Responds to guest needs and resolves related problems
Ensure VIPs and priority club guests receive special attention
Reports directly to and communicates with the Management on all pertinent matters affecting guest service and hotel operations
Follow hotel safety and security policy and standard

Qualifications

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
Good communication and customer service skills
Proficient in spoken Cantonese, Putonghua and English
Cheerful, pleasant and supportive personality
Immediately available is preferred
Applicants with Less experiences will be considered as Assistant Guest Services Manager or Guest Services Supervisor

Benefits:

8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時
14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,600 monthly meal allowance 每月$1,600 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

Interested parties can visit https://careers.ihg.com/en/ or email your full resume with current and expected salary and date of availability to hotel direct by clicking hr@hiemk.com Apply Now. Get in touch and tell us how you could bring your passion and your individual skills to IHG.

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

Similar Jobs

Director of Event Planning & Management

AsiaWorld-Expo Management Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Hotel / Catering / Club Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities Lead and supervise an assigned EPM team and ensure the team adhere to the operational guidelines and deliver high standard of service qua...

1d ago

Apply

Lounge Operations Officer

AsiaWorld-Expo Management Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Hotel / Catering / Club Full Time

Job Descriptions in English version is available / 只提供英文版本 Responsibilities: Plan, coordinate guest departure/arrival journey and conduct pre-occupation inspection and preparation of the lounge to ensure the loung...

1d ago

Apply

DUTY MANAGER - FRONT OFFICE

Regala Skycity Hotel • Full Time • Chek Lap Kok, Hong Kong, HK • 2d ago

Hotel / Catering / Club Full Time

Diploma holder or above in Hospitality Management A minimum of 6 years relevant experience in Hotel Front Office Well versed with Opera system Duty Manager - Front Office Diploma holder or above in Hospitality Management...

2d ago

Apply

Research Fellow – Artificial Intelligence & Emerging Technologies

The Hong Kong Research Institute of Textiles and Apparel Limited • Full Time • Pak Shek Kok, Hong Kong, HK • 1h ago

Manufacturing Full Time

The appointee(s) will be required to: plan and lead R&D projects and ensure achievement of project milestones and deliverables; research and develop advanced technologies in Machine Learning, Deep Learning, Generativ...

1h ago

Apply

Maintenance Supervisor 保養主管

Loedige Asia Limited • Full Time • Chek Lap Kok, Hong Kong, HK • HK$ 24,000 - HK$ 30,000 / month • 7h ago

Engineering Full Time

年終雙糧、季度、年度及安全表現獎金 12日年假及有薪病假醫療和牙科保險(連直系親屬) 工作: 致力於最大化設備運行時間、確保操作安全，並通過主動維護、詳細故障排除和持續流程改進，領導高績效團隊。要求: 需有維修自動化機械或大型工...

7h ago

Apply

Researcher – Artificial Intelligence & Emerging Technologies

The Hong Kong Research Institute of Textiles and Apparel Limited • Full Time • Pak Shek Kok, Hong Kong, HK • 9h ago

Manufacturing Full Time

The appointee(s) will be required to: conduct R&D activities in AI, Machine Learning and emerging technologies; develop and evaluate applications using Deep Learning, LLMs, Generative AI, AI Agents, RAG, Multimodal A...

9h ago

Apply

Assistant Operations Support Manager (Account Opening Team) [Ref no: AOSAO-CM]

Nanyang Commercial Bank • Full Time • Lai Chi Kok, Hong Kong, HK • 9h ago

Banking / Finance Full Time

Account opening Due diligence Special account check Job Responsibilities: Handle the initial assessment of account opening for companies with single-tier and multi-tier structures; Responsible for due diligence on corpor...

9h ago

Apply

Assistant Engineer (Maintenance)

Loedige Asia Limited • Full Time • Chek Lap Kok, Hong Kong, HK • 9h ago

Building / Construction Full Time

Fresh graduates are welcome Work Life Balance Competitive Salary & Benefits What you are in charge of: Maximizing equipment uptime, ensuring operational safety, and leading a high-performing team through proactive ma...

9h ago

Apply

公司司機

Able Engineering Company Limited • Full Time • Ngau Tau Kok, Hong Kong, HK • HK$ 18,000 - HK$ 20,000 / month • 1d ago

Logistics / Transportation Full Time

工作職責一般司機工作負責接送及完成公司指派工作保持車輛清潔及跟進維修保養事宜於牛頭角取車及交車入職要求小六程度具3年或以上公司/家庭司機工作經驗持有有有效私家車駕駛執照熟悉港九交通道路及交通條例良好駕駛紀錄具責...

1d ago

Apply

Assistant People and Culture Officer (Payroll / C&B)

Hong Kong Air Cargo Terminals Limited (Hactl) • Full Time • Chek Lap Kok, Hong Kong, HK • 1d ago

Logistics / Transportation Full Time

Payroll & Compensation Administration Experience. Exposure to HR Systems and Employee Benefits Management. Strong Career Development with Comprehensive Staff Benefits and 5-Day Work Week. Key Duties Assist in salary,...

1d ago

Apply