Manager, Vertical Planning & Ops (Mobility, Product Planning & Operations)

Klook • Full Time • Hong Kong, Hong Kong, HK • 2w ago

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First
Push Boundaries
Critical Thinking
Build for Scale
Less is More
Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do?

Lead & drive commercial and service level performance for travel product verticals globally, ranging from, attractions, tours & activities to mobility vertical.
Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc
Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance

What you’ll need?

5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus
Track record of successfully driving cross departmental projects is preferred
Fluent in both English and Chinese. Proficiency in additional languages is a plus.
A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
Globally-minded and comfortable working with people from different cultural background and in different time zones
Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
Exhibits sound business judgment, a proven track record of taking ownership, and delivering results

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.

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