HR Generalist & Office Manager – Hong Kong

Coins.ph • Full Time • Hong Kong, HK • 1d ago

Position Overview

This position will be responsible for the day-to-day management of all HR operations and office administration activities in Hong Kong. This includes employee onboarding and offboarding, payroll and benefits administration, employment visa processing, employee relations support, workplace management, vendor coordination, and compliance.

In addition, this role will support recruitment activities for Hong Kong and collaborate with the broader HR team on regional hiring initiatives, employee engagement programs, HR projects, and operational improvements.

The ideal candidate is highly organized, service-oriented, proactive, and comfortable working independently in a fast-paced fintech environment.

Key Responsibilities
People Operations & HR Administration

Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee records management, employment contracts, and HR documentation
Act as the primary HR contact for Hong Kong employees and managers on HR-related matters
Maintain accurate employee records and HR systems
Ensure HR practices comply with Hong Kong employment laws and company policies
Support employee relations matters and coordinate with regional HR leadership when necessary
Assist with employee engagement initiatives, culture-building activities, and workplace programs

Payroll, Benefits & Compliance

Manage monthly payroll administration and coordinate with external payroll vendors to ensure accurate and timely salary payments
Administer MPF contributions, employee benefits, insurance programs, leave management, and related HR operations
Maintain payroll records and employee data in compliance with Hong Kong regulatory requirements
Support annual tax filing processes, employer tax returns, and employee tax documentation
Ensure compliance with Hong Kong Employment Ordinance and other relevant employment regulations
Partner with Finance and external service providers on payroll, benefits, and employee-related matters

Immigration & Work Visa Administration

Manage employment visa and immigration processes for Hong Kong-based employees
Coordinate work visa applications, renewals, extensions, transfers, and cancellations
Liaise with employees, hiring managers, immigration consultants, and government authorities throughout the visa process
Monitor visa validity and ensure ongoing compliance with immigration requirements
Support relocation and onboarding activities for international hires moving to Hong Kong
Maintain accurate immigration records and documentation

Recruitment & Talent Acquisition Support

Support recruitment activities for Hong Kong-based positions
Coordinate interviews, candidate communications, offer documentation, and onboarding activities
Assist recruiters and hiring managers with sourcing and recruitment administration when needed
Support regional recruitment projects and hiring initiatives across the organization
Ensure a positive and professional candidate experience throughout the hiring process

Office Administration & Workplace Management

Oversee daily office operations and ensure a professional, efficient, and well-functioning workplace
Manage office facilities, supplies, equipment, vendors, service providers, and workplace maintenance
Coordinate office access, seating arrangements, visitor management, courier services, and office logistics
Liaise with landlords, property management companies, and external vendors
Support office budgeting, invoice processing, procurement, and expense tracking
Organize employee events, team gatherings, and workplace engagement activities

HR Projects & Regional Support

Partner with regional HR, Talent Acquisition, Finance, Legal, and business teams on cross-functional initiatives
Support implementation of HR policies, procedures, and operational improvements
Assist with HR reporting, workforce data management, audits, and compliance activities
Contribute to regional HR projects, employee engagement programs, performance management processes, and organizational initiatives
Take ownership of additional HR and operational responsibilities as the Hong Kong office continues to grow

Qualifications

3-8 years of experience in HR Operations, People Operations, HR Generalist, Office Management, or related roles
Hands-on experience managing Hong Kong HR operations, including payroll administration, employee benefits, onboarding, offboarding, and employee records management
Proven experience handling Hong Kong employment visa and immigration processes
Strong understanding of Hong Kong Employment Ordinance, payroll practices, MPF administration, and employment compliance requirements
Experience supporting recruitment processes and talent acquisition activities
Experience in fintech, electronic payments, digital banking, cryptocurrency, technology, financial services, or other fast-growing industries is strongly preferred
Excellent written and spoken English is mandatory, Cantonese and Mandarin are strongly preferred

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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