Key Responsibilities
1. Customer Onboarding & KYC/CDD (Core Focus)
- Manage end-to-end onboarding processes for Corporate and SME Banking customers, ensuring compliance with internal policies, regulatory requirements, and service standards.
- Review and verify account opening documentation, customer information, and supporting documents for completeness and accuracy.
- Perform KYC/CDD assessments, including identification and verification of connected parties, Ultimate Beneficial Owners (UBOs), and customer risk profiles.
- Support periodic reviews and trigger-event reviews in accordance with AML/CFT requirements and internal policies.
- Act as a checker for onboarding documentation and provide guidance on complex customer structures and cross-border onboarding cases.
- Monitor onboarding pipelines and follow up on outstanding documentation to ensure timely account activation.
2. Account Maintenance & Operational Support
- Process account and facility maintenance requests, including customer information updates, mandate changes, account closures, and facility amendments.
- Review and process loan-related documentation and operational activities in accordance with established procedures.
- Perform system input, transaction processing, and operational administration accurately and within agreed turnaround times.
- Ensure proper document control, record maintenance, and audit trail management.
- Support daily operational activities and contribute to the smooth execution of Corporate Banking operational workflows.
3. Stakeholder Coordination & Service Delivery
- Serve as a key operational contact for onboarding and account maintenance matters.
- Liaise with Business, Credit Risk, Compliance, Legal, and other internal stakeholders to resolve documentation deficiencies and operational issues.
- Coordinate follow-up actions to ensure timely completion of customer onboarding and maintenance requests.
- Support service delivery initiatives and contribute to continuous improvement of customer onboarding experience.
4. Projects, Process Improvement & Governance
- Represent the onboarding team in project meetings, working groups, system enhancement initiatives, and regulatory change programmes.
- Participate in User Acceptance Testing (UAT) for system enhancements and process improvement initiatives.
- Support workflow automation, process enhancement, and implementation of regulatory changes.
- Assist in maintaining and updating operating procedures, workflow guidelines, and departmental manuals.
- Ensure compliance with internal controls, regulatory requirements, and operational risk management standards.
5. Reporting & Team Support
- Prepare management information (MI), operational reports, onboarding statistics, and project updates for management review.
- Monitor workflow performance and escalate operational bottlenecks or risk concerns where appropriate.
- Conduct knowledge-sharing and training sessions to enhance team capability and operational effectiveness.
- Perform ad hoc assignments and departmental projects as assigned by management.
Requirements
Education & Professional Qualifications
- Degree or Diploma holder in Banking, Finance, Business Administration, Accounting, or a related discipline.
- Professional qualifications such as CAMS, AAMLP, CAMLP, or equivalent certifications will be an advantage.
Experience
- Minimum 5 years of relevant experience in Corporate Banking Operations, Customer Onboarding, KYC/CDD, Account Opening, Loan Administration, or related banking operations functions.
- Sound experience in Corporate and SME Banking operations and customer onboarding processes.
- Experience in operational control, AML/CFT compliance, onboarding governance, or regulatory-related functions is preferred.
- Demonstrated experience in project implementation, UAT, system enhancement, process improvement, and/or regulatory change initiatives.
Technical Knowledge
- Good understanding of Corporate Account Opening, Customer Onboarding, KYC/CDD requirements, and Commercial/SME Banking operations.
- Knowledge of AML/CFT regulations, corporate documentation requirements, and relevant regulatory standards.
- Proficient in Microsoft Office applications; experience with banking systems, workflow platforms, and KYC screening tools is an advantage.
Skills & Competencies
- Strong analytical and problem-solving skills with sound risk and control awareness.
- Detail-oriented with a high level of accuracy and commitment to quality.
- Strong communication and stakeholder management skills.
- Strong team player with effective communication skills and the ability to collaborate across different functions.
- Proactive and self-motivated, with a strong sense of ownership and accountability.
- Ability to work independently and collaboratively within a team environment.
- Well-organised with strong multitasking and prioritisation abilities.
- Able to perform effectively in a fast-paced and rapidly changing environment while managing multiple assignments and tight deadlines.
- Good command of written and spoken English and Chinese, including Cantonese and Putonghua.
Why Join Us
- Opportunity to develop deep expertise in Corporate Banking Operations and Customer Onboarding without sales pressure.
- Exposure to end-to-end onboarding, KYC/CDD, account maintenance, and regulatory compliance functions.
- Active participation in business growth initiatives, system enhancement projects, and regulatory change programmes.
- Clear career progression opportunities from Senior Officer to Manager level.
- Collaborative working environment with broad exposure to Corporate Banking stakeholders and processes.
To apply, please submit your CV with information on your 1) expected salary and 2) availability via the "Apply Now" button. Applicants who are not contacted within one month may consider their applications for the specified position unsuccessful.
All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.
