Officer (Member Protection and Services)

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 1d ago

The Job

To liaise with trustees, employers and self-employed persons for handling default contribution reports and objections to surcharge;
To handle requests from trustees for checking permanent departure claims;
To handle and follow up enquiries from government departments; and
To perform other duties as assigned by the Management.

The Person

A recognized degree, or equivalent;
At least two years of relevant experience in compliance, retirement / pension, customer service, law enforcement, investment, banking, public administration and accounting / auditing or related fields, preferably gained in sizable or public organizations;
Good command of written and spoken English and Chinese;
Organized and customer-oriented, with good communication and interpersonal skills;
Good judgment and sensitivity, able to work independently and under pressure; and
Mature, flexible and a good team player.

Remuneration Package
A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply
Interested candidates are invited to apply by clicking the Apply Now button. The closing date for application is 27 March 2026. Applicants not contacted for follow up within 3 months after the closing date for application may assume that their applications unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date.

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.

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