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Officer (Enforcement)

Executive / Personal Assistant / Customer Service • Full Time • Ngau Tau Kok, Hong Kong, HK • 1d ago

The Job

To handle complaints against approved trustees and their service providers;
To liaise with complainants, stakeholders and internal departments for fact-finding;
To draft reply letters to complainants, correspondences with stakeholders and prepare complaint case reports;
To assist in analysing case-related information, identifying areas of improvement/issues/breaches of approved trustees;
To assist in compilation of complaints statistics and enhancement of application system of Complaints Section; and
To perform other duties as assigned by the management.

The Person

A recognized degree or equivalent;
At least two years of relevant experience in complaint handling, compliance, customer services, retirement schemes, pensions, insurance, investment or banking, preferably gained from sizable or public organisations;
Good command of written and spoken English and Chinese;
Proficiency in computer literacy including Microsoft Word, Excel and PowerPoint;
Good interpersonal, communication, analytical and problem solving skills; and
Mature, flexible, a good team player and able to work independently as well as under pressure.

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply

Interested candidates are invited to apply by clicking the Apply Now button. The closing date for application is 20 March 2026. Applicants not contacted for follow up within 3 months after the closing date for application may assume that their applications unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date.

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement [link removed]. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.

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