Reports to: Lounge Service Delivery Manager

In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.

As the Lounge Duty Manager, you will support the Lounge Service Delivery Manager and be responsible for managing the operations of Cathay’s First and Business class lounges at Hong Kong International Airport.

With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service.

Key Responsibilities

Lead the front of house team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experience
Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalised and memorable experiences for premium customers
Supervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirements
Oversee and ensure buffet and stock levels of all front of house items are properly maintained and replenished
Oversee performance management and development of the front of house team, including training, coaching, well-being, grooming, and daily task delegation
Enhance communication and foster strong work relationships and team spirit by leading the team by example
Deal with complaints as and when required. Decide on service recovery measures
Seek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiatives
Support the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport team
Be abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable

Requirements

Right to work in Hong Kong
Minimum age of 18
Post-secondary qualifications
Proficient of spoken and written English. Cantonese and Putonghua are advantages
Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity
Experience in supplier management is an advantage
Strong leadership and people management capabilities with solid supervisory experience
Strong problem solving, decision making and organising skills
Strong interpersonal skills with flair in delivering service excellence
Flexibility to work on shift schedules including overnight shift

Benefits

Being part of a world-class service brand to be proud of
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel across many airlines for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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