Is this your next challenge in Customer Service?

The challenge is to:

Provide accurate information on company products, promotions and services
Professionally handle customer enquiries and complaints
Manage front-end issues and coordinate with relevant departments to resolve incorrect product information, freebies, promotions, pricing or advertising
Process orders, refunds and returns promptly and accurately
Follow up on fulfilment issues and arrange appropriate compensation when required
Record customer feedback and reviews in the CRM to support service improvements
Collaborate with cross-functional teams on front-end feature and product development, campaign execution, and fulfilment processes
Coordinate and monitor daily operations and performance of external customer service and social media agencies
Prepare regular reports for management on customer satisfaction and service performance

Do you have experience in Retail/ FMCG?

Ability to work within a structured environment with dependent timelines and SLAs
Customer oriented, detail-minded with excellent problem-solving skills
Strong passion for delivering a positive customer experience, highly motivated with strong initiative
Strong verbal and written communication skills, with excellent interpersonal and relationship building skills
Proficiency in MS Office (Word, Excel, Power Point) and Chinese Word Processing
2-3 years experienced in eCommerce, FMCG or solid operation support is an advantage

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com

Issued by The Dairy Farm Company, Limited

Mannings

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