Library Assistant (Learning Space and Lending Services)

The University of Hong Kong • Full Time • Pok Fu Lam, Hong Kong, HK • 1d ago

Library Assistant (Learning Space and Lending Services) in the University Libraries (Ref.: 537681)

We are looking for a Library Assistant to join the University Libraries to provide quality services in Learning Space and Lending Services and/or other functional area(s).

The Role

The appointee will provide comprehensive support across Learning Space and Lending Services, contributing to daily library operations, user support, event coordination, and spatial/technical management.

(i) Lending & Patron Services

perform front-line circulation functions, inter-library loan processing, patron registration, and membership management

provide front-desk assistance and general customer service to library patrons

assist with shelf arrangement, stack maintenance, and overall library facilities management

(ii) Media, Technology & Maker Space Operations

manage daily operations and activities within the library’s Maker Space

provide technical, media, and venue support across library spaces, including Learning Spaces and venue booking management

collaborate on the setup, operation, and maintenance of AR/VR application systems and multimedia technologies

(iii) Events, Projects & Library Support

provide technical and logistical support for library events, projects, and special activities

assist supervisors with ad-hoc projects and carry out any other duties as assigned by library management

The appointee will be required to work across different library branches as assigned and undertake shift duties, including evenings, weekends, and public holidays.

Key Personal Qualities & Attributes

Customer-Centric Mindset: A warm, approachable manner dedicated to helping patrons, resolving service queries, and supporting learning environments

Adaptability & Versatility: Eager to bridge front-line circulation work with technology-driven equipment and emerging educational tools

Problem-Solving & Troubleshooting Skills: Calm under pressure with a practical approach to resolving technical issues during events or venue setups

Teamwork & Collaboration: Excellent interpersonal skills with the ability to work cohesively with multi-branch library teams and event organizers

Flexibility: Willingness and capability to work shifts, including evenings, weekends, and public holidays, and across different library locations

Qualifications and Requirements

Applicants should possess:

5 passes in HKCEE, including English Language (minimum Grade C if Syllabus A, or Level 2 from 2007 onwards); OR minimum Level 2 or equivalent in 5 subjects in HKDSEE, including English Language

preferably a recognized certificate in Library Assistant training or Digital Library / Information Management

prior experience in library operations, counter service, or customer service, which would be an advantage

good command of spoken and written English and Chinese, including fluent Putonghua

basic knowledge of PCs, Microsoft Office, and general computer applications

familiarity with or a strong interest in Maker Space technologies, audio-visual systems, or AR/VR applications, which would be a plus

What We Offer

The appointment will be made on fixed-term full-time contract for 2 years, to commence as soon as possible, with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.

How to Apply

The University only accepts online application for the above post. Applicants should apply online at the University’s careers site (https://jobs.hku.hk) and upload an up-to-date C.V. Review of applications will commence as soon as possible and continue until November 26, 2026, or until the post is filled, whichever is earlier.

The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency

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