Clerk II (holding the functional title of Executive Assistant) /Clerical Assistant

The University of Hong Kong • Full Time • Pok Fu Lam, Hong Kong, HK • 1d ago

香港大學生物醫學學院 招聘 二級文員（職銜為行政助理）／文員助理 (參考編號：537573）（盡快到任，合約期為兩年；設合約期滿酬金及大學退休福利計劃提存，總額最高可達基本薪金的 10%；若資金充裕及工作表現令人滿意，可獲考慮續約）

本校生物醫學學院「知識交流及全球事務團隊」現誠聘一位具同理心、熱誠及主動積極的人士，為「香港大學『大體老師』遺體捐贈計劃」提供行政支援。若您待人誠懇有耐心，並具備自主靈活的工作態度，歡迎申請上述職位，共同推動這項充滿社會意義的大學計劃。

申請人須於香港中學會考（HKCEE）取得 5 科合格（包括英文科；2007 年前課程甲須達 C 級或 2007 年起達第 2 級），或於香港中學文憑考試（HKDSE）取得 5 科達第 2 級或以上（包括英國語文科），並具備最少兩年工作經驗。持有社會工作或社會科學文憑，或具備殯儀服務、火化服務或心理輔導經驗者獲優先考慮。資歷較低及／或經驗較少者，可獲考慮聘任為文書助理職位。

本職位主要於辦公室工作，惟因應公眾活動、參訪或傳媒採訪需求，受聘者偶爾須前往解剖實驗室，並能坦然面對生死議題以及接觸「大體老師」（遺體）與解剖標本。

申請人須具備優秀的中英文書寫及口語能力，能按不同情境靈活修訂及撰寫信件與電郵範本；並熟練掌握電腦及常用軟件（包括 MS Word、Excel、PowerPoint 及中文輸入法）。申請人亦須具備良好的溝通技巧與責任感，能根據既定指引，有條不紊地獨立處理日常運作及跟進個案。資歷或經驗較次者，可獲考慮聘任為文員助理。

受聘者須具備良好的電話禮儀及行政處理能力，並能展現高度主動性，密切跟進各個個案進度，預先評估營運需求並妥善完成各項行政程序。

受聘者主要負責本計劃的核心行政工作，包括：處理捐贈登記及相關行政手續；以耐心與關懷解答公眾及家屬的電話與電郵查詢（特別是引導長者及家屬了解捐贈程序與善後安排）；及時跟進具時效性的個案；協助舉辦「港大遺體捐贈日」等公眾教育活動，以及維護資料庫及相關紀錄。此外，受聘者亦須以尊重與同理心，與教學團隊、喪親家屬及殯儀業者等內部與外部持份者保持良好溝通與協調。

入圍申請人將獲邀參加筆試及面試。

本校將按受聘者的資歷及經驗提供具競爭力的薪酬，另設有薪年假及醫療福利。

本校只接受網上申請。申請人須登入大學招聘網站（https://jobs.hku.hk）提交網上申請，並上載最新履歷。申請審查將於2026年11月5日開始，並持續進行至2026年12月22日，或直至職位填補為止（以較早者為準）。

Clerk II (holding the functional title of Executive Assistant) /Clerical Assistant in the School of Biomedical Sciences (Ref.: 537573) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary, with the possibility of renewal subject to funding availability and satisfactory performance)

The Knowledge Exchange & Global team in the School of Biomedical Sciences is looking for a compassionate, dedicated, and proactive team member to provide administrative support for the HKU Body Donation Programme. If you approach people with warmth and empathy, while bringing a self-motivated, resourceful mindset to your work, we would love to welcome you.

Applicants should possess 5 passes in HKCEE including English (min. Grade C if Syllabus A / Level 2 from 2007), OR min. Level 2 in 5 subjects in HKDSE including English Language, with at least 2 years’ work experience. Preference will be given to those with a diploma in Social Work or Social Sciences, or experience in funeral services, cremation operations, or counselling. Those with lower qualifications and/or less experience will be considered for the post of Clerical Assistant.

While the post is primarily office-based, candidates must be comfortable with occasional visits to the Anatomy Dissection Laboratory during public education events, visits, or media activities, which involves handling life-and-death matters and exposure to anatomical specimens and cadavers.

You should have an excellent command of written and spoken Chinese and English, including the ability to adapt template letters and emails to fit specific donor situations; strong communication and interpersonal skills; and proficiency in PC and various software applications including MS Word, Excel, PowerPoint and Chinese word processing. We seek a reliable team player who can independently handle daily routines and follow through on donor cases using good judgment and established guidelines. Candidates with less experience and/or lower qualifications may be appointed as Clerical Assistant.

You are expected to handle administrative processes efficiently with good phone etiquette. You should demonstrate high initiative—anticipating operational needs, closely monitoring pending cases, and ensuring prompt follow-through to keep administrative procedures moving forward seamlessly.

The appointee will handle core administrative procedures for the Programme, including managing donor records, handling phone and email enquiries with patience and care (particularly when guiding elderly callers and family members through donation procedures and post-death involvement), and ensuring prompt follow-through on time-sensitive donor cases. You will also assist with public education events (such as the annual HKU Body Donation Day), maintain accurate databases, and liaise with internal and external stakeholders, such as the School's Body Donation and Anatomy Education team, bereaved families, and funeral undertakers, with respect and empathy.

Shortlisted candidates will be invited to attend a written test and an interview.

A highly competitive salary commensurate with qualifications and experience will be offered, in addition to annual leave and medical benefits.

The University only accepts online application for the above post. You should apply online at the University's career site (https://jobs.hku.hk) and upload an up-to-date C.V. Review of applications will start from November 5, 2026 and continue until December 22, 2026, or until the post is filled, whichever is earlier.

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