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Concierge / Bell Captain

The Park Lane Hong Kong, Autograph Collection • Full Time • Causeway Bay, Hong Kong, HK • 1d ago

Handle guest enquiries and requests with friendliness and professionalism
1-2 years of related experience
Attractive remuneration package

We are now inviting highly motivated and outgoing individuals to join our team:

Concierge

Major Responsibilities:

Maintain professional and pleasant image to guests and colleagues
Ensure all guests enquiries are met with prompt, informative yet friendly solution
Actively promote the services, facilities and standards of the hotel at every opportunity, and uphold its image at all times
Assist Assistant Concierge to coach and provide regular training to other colleagues

Job Qualification

1-2 years' relevant experience in similar capacity
Certificate or above in Hospitality or relevant discipline
Excellent communication and interpersonal skills
Good business writing skills to compose polished, professional replies to guest inquiries via email and messaging apps
Service oriented, proactive and a team player
Strong curiosity to the events of the community, area and region.
Familiar with attractions, tours, travel routes, and transportation schedules

Bell Captain

Major Responsibilities:

Handle enquiries and requests from all guests with friendliness and professionalism
Maintain the tidiness of luggage storage room, ensure luggage and parcel delivery tasks are handled accurately and efficiently
Ensure parking area, driveways and taxi queue are smooth and well managed
Assists in identifying training needs, develops training plans and implements training sessions for staff members on a regular basis

Job Qualification

1-2 years' relevant experience in similar capacity
Certificate or above in Hospitality or relevant discipline
Excellent communication and interpersonal skills
Service oriented, proactive and a team player

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

You may also contact us via the following contact details:

Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3679 Fax: 2504 5736

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

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