Supervise daily concierge operations, ensure service standards
5 year of related experience
Attractive remuneration package

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

Assist Chief Concierge to maintain a smooth operation and ensure all report are accurate and up to date
Supervise daily concierge operations during assigned shifts, ensuring service standards meet brand guidelines
Monitor daily performance and offer proper training and guardians to subordinate
Working knowledge of travel and hospitality industry ecosystems. Handle guest comments and complaints tactfully, efficiently and complies with the Hotel policies and procedures
Actively promote the services, facilities and standards of the hotel at every opportunity, and uphold its image at all times

Requirements:

Minimum 5 years’ working experience in concierge section and minimum 2 years’ relevant supervisory level experience in 4-5 star hotel industry
Certificate or above in Hospitality or relevant discipline
Good command of English, Mandarin and Cantonese
Basic knowledge of computer operating systems, such as Microsoft office software (Word, Excel)
Excellent customer services interpersonal skills
Service oriented, proactive and a team player

Attractive remuneration package including 5-day work week, Public Holiday, Annual Leave, Duty Meal, Medical and Dental Scheme, Discretionary Bonus and Training Subsidy.

Interested parties please submit your full resume with current & expected salary and contact details to Human Resources Department by clicking the Apply Now button.

You may also contact us via the following contact details:

Address: 310 Gloucester Road, Causeway Bay, Hong Kong

Tel: 2839 3679 Fax: 2504 5736

The Park Lane Hong Kong, Autograph Collection is an equal opportunity employer and we welcome applications from all qualified candidates.

Personal data provided by job applicants will be used for recruitment purpose only and will be treated in strict confidence. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

The Park Lane Hong Kong, Autograph Collection

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