Job Summary
We are seeking a high calibre Director, SME Mobile & New Initiatives to lead and drive the development and commercialization of our SME SC Mobile banking App within the Wealth & Retail Banking SME business segment. In addition, this role will also taking ownership of relevant Open Banking API portfolio including IADS (Interbank Account Data Sharing) initiatives within HK WRB.
This role will be responsible for building a best-in-class mobile banking experience for SME banking across multiple products and client segments. The ideal candidate brings deep expertise in digital banking, mobile apps, project management with a strong track record of execution, and the ability to navigate regulatory, risk, and operational complexity in a highly regulated banking environment.
Key Responsibilities
SME Mobile Banking Strategy & Vision
- Define and execute the SME mobile capabilities roadmap aligned with the WRB strategy
- Champion a mobile-first approach to customer journeys, product distribution and service delivery.
- Identify and integrate the use of emerging technologies, including (Generative) AI to create innovation and market-first proposition.
Open Banking & IADS initiatives and other ad hoc Fintech initiatives engagement
- Maintain and collaborate with internal stakeholders and industry banking ecosystem to continue ensuring running of respective Open Banking API and IADS capabilities in the retail banking space.
- Maintain regular HKMA reporting in relations to Open Banking & IADS.
- Maintain the JIRA for trouble shooting and enquiries from other banks in IADS.
- Handle other ad hoc Fintech initiatives engagement as required by Line Manager.
Technology and Delivery
- Collaborate closely with Engineering, Architecture, Cybersecurity and Operations team to ensure secure, compliant and resilient mobile platforms
- Oversee agile delivery across multiple tabs of the SC Mobile App, ensuring quality, speed and superior customer experience
Regulatory & risk management
- Ensure full compliance with HKMA, and other applicable regulatory requirements related to TME1 and TMG1, etc.
- Work closely with Compliance, Legal, Risk, and AML teams to establish robust governance frameworks.
- Develop policies covering custody, transaction monitoring, market risk, operational risk, and cyber security in digital asset operations.
- Act as senior liaison with regulators on digital asset initiatives.
Stakeholder management
- With track record as a strong individual contributor whilst demonstrating leadership potential to drive a high-performing digital asset team.
- Drive cross-functional alignment across Technology, Operations, Risk, Compliance, Treasury, and Retail Product teams.
- Present business cases and strategic updates to senior management and executive committees.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
- Group WRB Digital
- HK WRB SME Banking team
- HK WRB Deposit team
- HK WRB Digital
- HK WRB Wealth Solutions
- Group & HK respective 2LOD – compliance, operational risk, etc.
Other Responsibilities
- Embed Here for good and Group’s brand and values in SCB Hong Kong and WRB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Skills And Experience
- Project Management
- Business Requirement Management
- Digital Banking Project Management
- Broad-based retail banking & wealth solution product knowledge
- Customer experience / journey design
Qualifications
Education
- Bachelor’s Degree or above
Languages
- English, Cantonese, Mandarin
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
