Assistant Manager, CS Division

OCS Hong Kong Company Limited • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 26,000 - HK$ 28,000 / month • 1d ago

ANA Group
CS Duties, Management
Year-end payment, Discretionary bonus, dental insurance

About the Role:

OCS HONGKONG COMPANY LIMITED is seeking a dynamic and experienced Assistant Manager to support, mentor, and supervise our Customer Service team.

In this pivotal role, you will be directly responsible for driving service excellence, developing team talent, and enhancing operational efficiency within our fast-paced logistics environment.

This is an excellent opportunity for a logistics-focused customer service leader to make a significant impact.

Key Responsibilities:

Lead, supervise, and mentor a team of customer service representatives to achieve and exceed key performance indicators (KPIs);
Serve as the primary point of escalation for complex customer inquiries and complaints, ensuring swift and professional resolution;
Develop and monitor service quality standards, ensuring strict adherence to company policies and procedures;
Design and deliver training programs to continuously improve team skills, product knowledge, and productivity;
Foster cross-departmental collaboration with Operations, Sales, and IT to streamline processes and resolve systemic issues;
Prepare, analyze, and present detailed reports on customer service metrics, trends, and insights to management;
Proactively identify opportunities for improving customer satisfaction and operational efficiency, leading the implementation of effective solutions;
Undertake additional ad-hoc responsibilities and special projects as directed by the Division Manager.

Qualifications & Experience:

Essential Requirement

A minimum of 5 years of customer service experience, exclusively within the logistics, freight forwarding, or supply chain management industry.

Applicants must demonstrate a clear understanding of industry-specific processes and challenges.

Basic Requirements

Diploma or Degree holder, or equivalent proven working experience.
At least 3 years of hands-on experience in a supervisory or team-lead capacity.

Technical & Language Proficiency

Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Proficient Chinese typing skills are required.
Fluency in both written and spoken English and Chinese (Cantonese is mandatory).
Japanese language ability is a distinct advantage.
Knowledge of Python, Power BI, SQL, or advanced Excel functions (e.g., VBA, PivotTables) for data handling is a strong plus.

Management & Personal Competencies

Demonstrated strong leadership, interpersonal, and communication skills.
Excellent problem-solving and analytical abilities.
Highly organized, detail-oriented, and skilled in documentation and report preparation.
Ability to thrive in a fast-paced environment, managing multiple priorities effectively.

Assessment Process:

Shortlisted candidates will be invited to participate in an interview process, which includes a written assessment to evaluate documentation and problem-solving skills.

Working Schedule:

Standard Hours: Monday to Friday, 0900 – 1800.
Occasional Saturday morning duties may be required with prior notice. A half-day compensatory leave will be provided for any Saturday worked.

Remuneration & Benefits:

We offer a competitive compensation package commensurate with qualifications and experience, including:

Year-end Payment & Discretionary Performance Bonus.
Annual Leave (starting from 12 days).
Group Medical and Dental Insurance.
OT Pay Allowance (for approved weekend overtime).
Bank Holidays.
Comprehensive Learning and Development Opportunities.

Application:
If you are a dedicated professional with the required logistics-specific customer service and leadership background, please submit your full resume with current and expected salary.

Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking Apply Now.
(We regret only shortlisted candidates will be notified, personal data collected will be used for recruitment purposes only.)

**All applications applied through our system will be delivered directly to the advertiser, and the privacy of the personal data of the applicant will be ensured with security.**

Similar Jobs

Account Executive/Manager

UPS Parcel Delivery Service Limited • Full Time • Lai Chi Kok, Hong Kong, HK • 1w ago

Logistics / Transportation Business Development Full Time Sales Executive

Acquire new business Addressing to customers' queries 5 day work per week UPS Parcel Deliver Service Ltd. As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to...

1w ago

Apply

Director - Engineering Division

Shun Tak - China Travel Ship Management Limited • Full Time • Lai Chi Kok, Hong Kong, HK • 2w ago

Logistics / Transportation Full Time

Oversees Engineering Division departmental operations Manages ship statutory and classification surveys Shipyard business planning and development Responsibilities: Reporting to General Manager, the appointee oversees th...

2w ago

Apply

Technical Manager

Turbojet Shipyard Limited • Full Time • Lai Chi Kok, Hong Kong, HK • 2w ago

Logistics / Transportation Full Time

Supervising arrangements of docking vessels to meet the planned docking period Liaising with internal and external parties for ship survey arrangements Monitoring the performance of contractors Job Responsibilities： Sup...

2w ago

Apply

SENIOR SALES EXECUTIVE / ASSISTANT SALES MANAGER - European Marine Cargo Handling Equipment Machine Maritime (Lai Chi Kok)

JPC TEXSON LTD • Full Time • Lai Chi Kok, Hong Kong, HK • 2w ago

Logistics / Transportation Full Time

Company Overview We are a European multinational supplier specializing in marine cargo and load handling equipment—such as cranes, winches, hatch covers, ramps, deck machinery, lashing systems, and mooring systems—servin...

2w ago

Apply

Assistant Manager, Buildings and Systems Engineering

UPS Parcel Delivery Service Limited • Full Time • Lai Chi Kok, Hong Kong, HK • 3w ago

Logistics / Transportation Full Time Building / Construction

Job Summary: The Project Engineering Supervisor is a member of the UPS Building and Systems Engineering (BaSE) department. This position directly manages construction projects of low to moderate complexity and risk (i.e...

3w ago

Apply

Inside Sales Executive

UPS Parcel Delivery Service Limited • Full Time • Lai Chi Kok, Hong Kong, HK • 4w ago

Logistics / Transportation Full Time Sales Executive Logistics

UPS Parcel Deliver Service Ltd. As a global leader in package delivery and supply chain solutions, UPS is passionate about innovating new ways to make business work better, from complex international distribution network...

4w ago

Apply

Assistant Accounting Manager, Finance Division

OCS Hong Kong Company Limited • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 27,000 - HK$ 29,000 / month • 5h ago

Others (General Work, Labour etc.) Full Time

ANA Group Finance & Accounting OT pay allowance, Year-end bonus, Dental insurance About the Role We are seeking a highly motivated and detail-oriented Assistant Accounting Manager to join our finance team. The succes...

5h ago

Apply

社會工作員(文憑社工) / 輔導員 - 夜貓Online（網上青年支援隊）

The Boys’ & Girls’ Clubs Association of Hong Kong • Full Time • Lai Chi Kok, Hong Kong, HK • 5h ago

NGOs / Social Service Full Time

青少年網上支援工作處理危機個案晚上及深宵當值，提供網上輔導服務職責內容推行青少年網上支援工作，舉辦各項線上及線下活動需於晚上及深宵當值，提供網上輔導服務處理危機個案並提供短中期輔導與支援服務處理由督導指派的其他工...

5h ago

Apply

美容儀器銷售經理 (行街Sales, 必須有美容儀器銷售經驗)

Go Ahead Beauty Technology (HK) Holdings Limited • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 30,000 / month • 21h ago

Health / Beauty Care Full Time

5天工作,銀行假期年假可達19天節日喜慶收早職責：銷售大型美容儀器及美容產品到美容中心及醫美介紹美容儀器積極開發有潛質之新客戶引流客人到辦公室作儀器示範解答客人來電咨詢為客戶提供售後服務及維修咨詢要求：無條件包薪$...

21h ago

Apply

General Manager (exp. in Retail / Beauty Industry)

Twelve Constellation International Holdings Limited • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 46,000 - HK$ 69,000 / month • 1d ago

Sales / Business Development Full Time

5 Days Work Week, Bank Holidays Up to 19 days Annual Leave Year-End Bonus Responsibilities: Leading entire operation, which includes marketing & design, accounting, human resources, customer service, sales & trai...

1d ago

Apply