Lounge Bar Supervisor

Cathay Pacific Airways Ltd • Full Time • Hong Kong, Hong Kong, HK • 1d ago

Ensure consistent beverage preparation and quality
Minimum 3 years of experience as bartender in lounge operations
Travel Benefit, 5-day work, Medical Benefits

Reports to: Lounge Duty Manager
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.
As the Lounge Bar Supervisor, you will play a vital role in enhancing our passengers' travel experience by overseeing the daily operations of the lounge bar.
With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service.

Key Responsibilities

Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalised and memorable experiences for premium customers
Support the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operations
Deliver excellent customer service while supervising and directing bartenders and bar backs
Ensure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environment
Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards
Stay updated on regulatory and service requirements while providing training and development for the bar team
Maintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinks
Assist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfaction
Execute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activities

Requirements

Right to work in Hong Kong
Minimum age of 18
High school graduate or above
Proficient of spoken and written English. Cantonese and Putonghua are advantages
Minimum 3 years of experience as bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantage
Knowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantage
Strong leadership and people management capabilities
Strong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasks
Flexibility to work on shift schedules including overnight shift
As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

Work schedules to suit different lifestyles
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Discounted travel for you and your family
Flexible retirement scheme

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

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