Customer Service Manager / Assistant Customer Service Manager

Alliance Construction Materials Limited • Full Time • Hung Hom, Hong Kong, HK • 1d ago

5-day work; discretionary bonus; medical & group insurance
Work with customers to undertake projects preparation and planning
At least 5 years’ relevant working experience

Customer Service Manager / Assistant Customer Service Manager

This position is suited to a highly motivated individual, who is determined to develop his / her career in customer service field in a thriving business. Based in Hung Hom district, you will be required to :

Duties :

Work with customers to undertake projects preparation and planning
Collect site progress information and site condition assessment
Prepare monthly forecast of orders from customers
Resolve delivery issues with customers and internal teams
Assist in collecting market information from customers and competitors
Collaborate with other departments to achieve company goals
Proactively liaise with customers to ensure the delivery service
Involve in payment follow-up and resolve payment dispute with customers
Enhance resources optimization and efficiency

Requirements :

University graduate
At least 5 years’ relevant working experience
Experience in change management is definitely an asset
Understanding of and experience in logistics operations and delivery scheduling preferred
Self-initiative, well-organized, strong sense of responsibility and leadership skills
Strong business acumen, problem solving and good in communication and presentation skills
Able to meet service targets and work under pressure independently
Previous exposure to the customer service area and / or logistics operations is an advantage
Good command of both written and spoken English and Chinese, preferably with knowledge of Putonghua

Those with less working experience will be considered for the post of Assistant Manager.

Benefits :

• 5 day work
• Competitive pay
• Medical plan
• Discretionary bonus
• Education subsidies
• Marriage leave
• Compassionate leave

A competitive package will be offered to the successful candidate who is willing to develop and grow with us. If you wish to be considered for this opportunity, please Apply Now with your full resume and present & expected salaries to [via CTgoodjobs Apply Now].

(Personal data collected would be used for recruitment purpose only)

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