Head of Operations Strategic & Regulatory Projects and PMO

AXA Hong Kong and Macau • Full Time • Wong Chuk Hang, Hong Kong, HK • 1d ago

About AXA Hong Kong and Macau

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.

AXA is an equal opportunity employer. We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

The Head of Operations Strategic & Regulatory Projects and PMO is responsible for leading and managing the execution of strategic and regulatory initiatives within the operations function. This role oversees the COO project portfolio, ensures effective budget and governance tracking, and promotes best practices in project management to establish a well-structured and high-performing Project Management Office (PMO). The ideal candidate will drive operational excellence, compliance, and consistency in project delivery to support the organization's strategic objectives.

Responsibilities:

Strategic & Regulatory Project Management

Lead the planning, execution, and delivery of operational strategic and regulatory projects.
Ensure projects align with organizational goals, regulatory requirements, and industry standards.
Collaborate with stakeholders to define project scope, objectives, and success criteria.

Portfolio Oversight & Governance

Oversee the COO project portfolio, ensuring prioritization, resource allocation, and progress tracking.
Maintain rigorous project governance standards, ensuring compliance with internal policies and external regulations.
Monitor project risks, issues, and dependencies, implementing mitigation strategies as needed.

Budget & Financial Management

Manage project budgets, track expenditures, and ensure cost control.
Provide regular financial reporting and analysis to senior management.

PMO Development & Maturity

Drive the development of a structured, efficient, and high-quality Project Management Office.
Promote best practices in project management, including methodologies, tools, and templates.
Provide coaching, training, and support to project managers and teams.

Stakeholder Engagement & Communication

Act as a liaison between project teams, senior management, and external regulators.
Ensure transparent, timely communication of project status, risks, and issues.

Continuous Improvement

Identify opportunities to enhance project delivery, operational efficiency, and regulatory compliance.
Implement lessons learned and continuous improvement initiatives across projects and the PMO.

Qualifications:

Bachelor's degree in Business Administration, Operations, Project Management, or related field; Master's degree preferred.
Proven experience (typically 8+ years) in managing large-scale operational projects, regulatory initiatives, or transformation programs.
Strong knowledge of project management methodologies (e.g., PMI, PRINCE2, Agile).
Experience in establishing or leading a PMO in a complex organization.
Familiarity with regulatory requirements relevant to the industry (e.g., insurance, banking, finance).
Demonstrated ability to lead cross-functional teams and manage multiple priorities.
Excellent communication, stakeholder management, and leadership skills.
Strong analytical and problem-solving abilities.

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