Technical Services Manager

ISS Facility Services Limited • Full Time • Hong Kong, Hong Kong, HK • 1d ago

14-16 days AL, 1 Birthday Leave
Discretionary Bonus, Medical Benefits
Minimum 8 years’ relevant experience in Facilities Management

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment and our people.

Location: Sha Tin

Language: English & Chinese

What you’ll do

Ensure quality assurance of all FM hard services delivered by the facilities management team
Lead the FM hard services team, including duty engineers, technical officers, technicians and BMS operators
Manage and oversee third-party vendors to deliver facilities services such as MEP preventive and corrective maintenance
Plan and implement maintenance programmes, facility upgrade projects and improvement initiatives
Coordinate and manage emergency response processes for facilities-related incidents and act as the point of escalation
Adjust and refine service processes to align with changing facility and stakeholder requirements
Monitor service performance to ensure KPIs are consistently met
Support the preparation of regular and ad-hoc management reports
Develop, coach and train team members, including arranging on-the-job and site specific training
Implement and manage vendor performance management programmes
Stay informed of market best practices and technology advancements in facilities management

Key qualifications

Degree in Mechanical, Electrical or Building Services Engineering, or any other related disciplines
Grade C0 of Registered Electrical Worker (REW)
Minimum 8 years’ relevant experience in Facilities Management, with at least 5 years in a hard services team
Proven experience in managing critical environments and data centre
Strong PC skills with demonstrated ability to manage facilities management technologies

Personal skills you excel

Strong leadership, coaching and people management skills
Proactive, hardworking and energetic with a hands-on approach
Innovative mindset with strong problem-solving and analytical abilities
Willing to work flexible hours when required
Good command of spoken and written English and Cantones

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you’ll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible. Interested parties please send a detailed resume, contact number and the job reference no. by clicking the “Quick Apply” button.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.

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