Passionate to provide excellent personal service
Pleasant, positive and service-oriented
高端中餐厅、私房菜

About the Role

For our guests, every dining experience is a journey – from the first warm greeting at the door, through every dish and service detail, to the final farewell. As our Fine Dining Service Ambassador, you will be the guide and shaper of that journey. Whether your background is in fine dining, luxury hotels, or private clubs, your experience and passion will help you build genuine connections with guests from all walks of life. Together with our service team, you will be one of the most welcoming faces of our restaurant – intuitively understanding guests’ needs and delivering impeccable, elegant service. Join us on an exciting brand journey and leave your mark on Hong Kong’s premium dining scene. We can’t wait to have you on board!

What You Need to Have

Fluent in Cantonese and Mandarin (English proficiency a plus)

Polished appearance, elegant demeanor, warm and courteous attitude with a strong service mindset

Prior experience in fine dining, 5-star hotel F&B, or private clubs preferred

Detail-oriented, responsible, able to work shifts (including late nights) and thrive under pressure

Strong communication and teamwork skills, with calm and confident problem-solving abilities

Knowledge of food hygiene standards and a keen eye for detail

What You Will Do

Act as the restaurant’s ambassador, greeting every guest with a warm and professional welcome

Manage the full service flow – pre-service preparation, in-service execution, and post-service closing – while maintaining excellence standards

Escort guests to their tables, introduce menu items, wines, and set menus, and provide professional recommendations

Master serving, plated service, and wine service etiquette, controlling the pace of the meal with precision

Respond promptly to guest needs, handle minor complaints with discretion, and ensure overall satisfaction

Keep dining areas and tables clean and beautifully arranged; ensure correct placement of tableware and supplies

Collaborate with the kitchen and cross-functional teams, following all restaurant policies and safety standards

Be familiar with membership service procedures and deliver personalized, tailored service to premium guests

職位概述

負責餐廳全流程對客服務，為賓客提供專業、優雅、貼心的用餐體驗，維護餐廳高端服務標準與品牌形象，配合團隊完成日常營運工作，打造極致餐飲服務體驗。

主要職責

1、按照高端餐廳服務標準，完成餐前準備、餐中服務、餐後收尾全流程工作

2、主動迎接、引導賓客，介紹餐廳菜品、酒水、特色套餐，提供專業點餐建議

3、熟練掌握上菜、分餐、酒水服務等規範禮儀，精準把控服務節奏

4、及時響應賓客需求，妥善處理簡單客訴，確保賓客用餐滿意度

5、維護餐桌、用餐區域的整潔美觀，保證餐具、用品擺放規範

6、配合後廚及團隊協作，遵守餐廳規章製度與衛生安全標準

7、熟悉餐廳會員服務流程，為高端賓客提供個性化、定製化服務

任職要求

1、持有香港合法工作證件，粵語流利，具備良好普通話溝通能力

2、形象氣質佳，舉止優雅得體，待人熱情有禮，具備高端服務意識

3、有高端餐廳、五星級酒店餐飲部、私人會所服務經驗者優先

4、工作認真細致，責任心強，能適應輪班、高壓服務工作節奏

5、具備良好的團隊協作能力、溝通能力與臨場應變能力

6、了解餐飲衛生規範，註重細節與服務品質

註：入職需要接受培訓

Shanghai Foreign Service Group (Hong Kong) Co., Ltd.

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