Reservations Agent (5-Day Work)

Zuma Restaurant and Bar Lounge • Full Time • Central And Western District, Hong Kong, HK • 1d ago

Job Purpose

To support the seamless running of the Reservations department by providing the highest standards of customer care always.

Objectives & Goals

To ensure all guests receive a positive and professional impression of the restaurant.
To provide guests with the confidence that their reservations are being dealt with effectively & efficiently.
Provide clear communication to all relevant parties.
To have a positive, direct and open relationship with all colleagues

Requirements

Able to work under pressure, in a dynamic and fast paced environment.
Solution minded with a can-do attitude.
Excellent command in spoken and written English. Cantonese or Mandarin preferred but not a must.
Ability to work efficiently in a team or independently.
Clear, concise communication skills with attention to detail.
Within the department, support a culture of pride, ownership and desire to exceed expectation.
To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs.
Proficiency in the SevenRooms booking system is essential.

Job Activities

Customer Service

To acknowledge and make all guests feel welcome when speaking to them.
Provide a quick and efficient service for all guests.
Be prepared to answer questions about Zuma Restaurant.
Where necessary, assist with the training of new employees.

Responsibilities

To answer calls from the queuing system as quickly as possible.
To assist guests over the phone or by email in a clear, polite and concise manner.
To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.
Fulfill all reservation duties in an efficient and concise manner.
Working as a team, developing a positive and direct relationship with all colleagues
To provide a clear handover at the end of each shift.

Remuneration Package Including:

2-Day Off per week 每週2天例假
Competitive Salary & Tips 優厚薪酬福利及小費
World class in-house training; we want you to have all the tools to be the best. 全面優越在職培訓
Opportunity to travel the world with our five incredible worldwide brands. 良好環球發展及晉升機會
Duty Meals provided 員工膳食
Staff Discount 員工餐飲優惠
Comprehensive Medical & Dental Plan 醫療及牙科福利
Birthday Voucher 生日禮遇
Performance Bonus 年中及年尾花紅
Paid Sick Leave 有薪病假

Please e-mail a detail resume in English to our group head of human resources or

whatsApp to 90682619Apply Now

To learn more about ZUMA, please visit

www.zumarestaurant.com

All applications will be handled with strict confidence and all data collected will be used for
recruitment purposes only.

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