Regent Service Centre Officer (Service Centre)

Executive / Personal Assistant / Customer Service • Full Time • Tsim Sha Tsui East, Hong Kong, HK • 1w ago

Service Centre
Customer Services

At Regent Hong Kong, we provide an elevated level of personal service with one point of contact. Our Regent Service Agent, the expert behind the scene, is always on hand to assist guests in planning and personalizing their experiences with us.

YOUR DAY TO DAY
A splendid learning opportunity for candidates who are passionate in delivering impeccable, anticipatory service while dedicating to grow own career with a widen job scope and enhanced exposure.

Deliver a guest experience that is unique and desired brand experience for Regent Hong Kong, service styles, behaviors and service signatures.
- From coordinating requests of room amenities to dining and traveling recommendations within the city
- From taking in-room gourmet orders, to making table reservations among our Taste Gallery
- From taking ownership of guests’ feedback & complaints, to creatively work out a solution while winning guests’ trusts
- From handling all in-house and outsider phone calls to mastering different communication channels to ensure guests’ requests are promptly and professionally handled
Streamline communications across departments to ensure efficient collaborations among teams
Cooperate with hotel management and security team to enhance guests’ wellbeing & safety

QUALIFICATIONS AND REQUIREMENTS

1+ years of work experience in related positions (fresh graduates are also welcomed)
Bachelor degree in Hotel Management or relevant discipline
Excellent command of Cantonese, English & Mandarin, other language is a plus
Excellent communication skills with ability to interact with guests and across departments 
Great team player who respect all cultures, welcome different perspectives and celebrate differences
Strong in problem solving, reasoning and organizational skills 
Always strike for service excellence, anticipative, discreet and detailed
Proficiency in Opera, HotSOS & POS system is a plus

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.

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