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Front Desk Manager (5-days work week)

Hotel / Catering / Club • Full Time • Tsuen Wan, Hong Kong, HK • 2d ago

Front Desk
5-Day work week
Hospitality

Responsibilities:

Reporting to Sr. Front Desk Manager, the position is responsible for the operation and performance of the Front Desk.
He or she has to maintain the standard of guest services and to assist Sr. Front Desk Manager in providing overall supervision to Front Desk team members
Be responsible to control on-day room situation and maximize room revenue and occupancy at all times
To hire and train new front desk associates, prepare work schedule and keeps records of the daily attendance of Front Desk
To analyze the guest comments and complaints relating to operations and guest services from Front Desk
To perform any other duties as assigned by management whenever required

Requirements:

High Diploma or above in Hospitality related discipline
A minimum of 5 years’ relevant front desk working experience of which 3 years’ at supervisory level
Good knowledge of OPERA system or comparable PMS
Excellent problem solving and interpersonal communication skills, highly motivated and team focused
Strong sense of service excellence and attentive to detail
Strong analytical skill and can work independently under pressure
Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)

Fringe Benefit:

5-days Work Week
Free Duty Meal
12 days Annual Leave
Birthday Leave
Marriage Leave
Full Paid Paternity Leave
Medical Benefits (Outpatient and Hospitalization)
Staff Dining Privileges
Staff Rates on Hotel Guest Room
External Training Subsidy
Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Human Resources & Training Department / Whatsapp 9820 9222Apply Now
作為關愛員工的僱主，我們提供全面性的員工福利。應徵者可將履歷連同薪金要求致人力資源及培訓部 / Whatsapp 9820 9222Apply Now

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.
申請人所提供的資料將予以保密及只作招聘有關職位使用，申請人如於兩個月內未獲安排面試，則當作落選論。所有落選人的資料將於六個月內銷毀。

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