Member Services Officer

NGOs / Social Service • Full Time • Tsim Sha Tsui, Hong Kong, HK • 6d ago

Responsibilities:

Serve as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily;
Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction;
Support and monitor membership programme planning, development, coordination, instructor management and review to ensure all programmes satisfied professional standards.
Perform other ad hoc duties as assigned by the supervisor.

Requirements:

Degree in Business Administration or Hospitality Management preferable or any related discipline;
Minimum 3 years’ related working experience with at least 1-2 years in supervisory level;
Solid experience in customer services is an absolute advantage;
Good communication and interpersonal skills in spoken English, Cantonese & Mandarin, also good command in written English & Chinese
Proficiency in Microsoft Office;
Customer-oriented, responsible, independent, self motivated & strong interpersonal skills;
Shift duty is required (Mon – Sun);
Immediately available is highly preferred.

Remuneration will commensurate with qualifications and experience. Interested parties please complete a Job Application Form which can be downloaded at http://www.ymcahk.org.hk; and send it together with your resume quoting the job reference and stating the expected salary and earliest availability either 1) by email to: [via CTgoodjobs Apply Now] or 2) by mail to: Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon or 3) by fax to: 2268 7793 or 4) contact us by Whatsapp 6901 6200Apply Now.

All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.
www.ymcahk.org.hk

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