Payment Operation Specialist

Accounting / Audit • Full Time • Hong Kong, HK • 12h ago

Company Overview:

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), and Mauritius (FSC). We were founded in Melbourne, Australia and have offices worldwide.

Leveraging our proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. We offer market data, news, and analysis, as well as trading and risk management services within a comprehensive user-centric FinTech ecosystem. Serving more than six million users globally, Mitrade is accessible via various platforms such as mobile (iOS and Android), desktop applications, and web browsers.

What would be your Responsibilities:

Monitor the payments engine during night shift hours and follow up on payment-related issues with internal teams and external partners.
Perform User Acceptance Testing (UAT) for new system deployments and payment partner onboardings.
Assist in initiatives to improve payment workflows and operational efficiency.
Assist to maintain data dashboards that provide insights and metrics for the team (optional, depending on experience and interest).
Work with cross-functional teams and external stakeholders to help ensure data accuracy, consistency and quality.
Maintain and update database documentation, operational procedures and related records.

What we Require from you:

Fresh graduate or up to 1 year of experience in operations (e.g. startup, payment provider, financial institution, bank, or tech company).
Hands-on experience with SQL for querying data, basic investigations and reporting.
Strong analytical and logical thinking skills, with a structured approach to problem solving.
Oral and written language proficiency in both English and Chinese (Mandarin and Cantonese) to communicate with a wide range of internal and external stakeholders.
Stable, reliable, responsible, proactive in asking for help, and driven to learn and improve.
Experience with data visualization tools such as Tableau, Power BI, or similar platforms to create effective data visualizations is helpful but not necessary (good to have, not required).

Working Arrangement:

On-site role
Work shift: 2 PM – 11 PM
Required to work on public holidays (not weekends), with flexibility to swap to day shift where business needs allow

Mitrade is at the cutting edge of FinTech with a team that excels in a fast-paced, collaborative environment. We seek analytical thinkers and executors with a data-driven approach, capable of managing complex multistakeholder projects and adapting to technological advancements.

What You Can Look Forward To:

• Competitive compensation package

• Career growth and personal development within a growing global organization

• A flat organizational structure that values collaboration and transparency

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