IT Officer / IT Technician

Education • Full Time • Pok Fu Lam, Hong Kong, HK • 1d ago

IT Officer / IT Technician in the LKS Faculty of Medicine (Ref.: 534399) (to commence as soon as possible, on a two-year fixed-term basis with contract-end gratuity and University contribution to a retirement benefits scheme, totalling up to 10% of basic salary, with the possibility of renewal subject to funding availability and satisfactory performance)

Applicants should have:

A Bachelor’s degree or above in Information Technology, Computer Science, Management Information Systems or a related discipline. PMP certification is an advantage;
At least 6 years’ relevant work experience, including demonstrated experience in IT project and service management;
A sound understanding of project management and business analysis best practices, including but not limited to as-is/to-be analysis, gap analysis, fishbone analysis, and agile approaches;
Hands-on data analytics experience with tools such as Microsoft Excel and SQL;
Familiarity with AI-powered tools (e.g. for documentation, planning, analytics, automation or coding assistance) and a strong interest in adopting and integrating AI into daily project management activities;
Proficiency in project management tools and software for planning, tracking, and reporting project progress;
Excellent project management, communication, leadership, interpersonal, and problem-solving skills;
The ability to work effectively in a fast-paced environment, multitask, and prioritize tasks; and
A good command of written and spoken English and Chinese.

Applicants with less experience may be considered for appointment as IT Technician.

Job Duties:

Budgeting, planning, executing, and overseeing various IT projects and initiatives;
Managing the budget and procurement process, including solutions sourcing and evaluation;
Serving as the primary point of contact for users, collaborating with both internal and external parties to gather requirements, providing updates, and communicating project status;
Soliciting, analyzing, and converting user requirements into system specifications;
Prioritizing user requirements according to business impact;
Coordinating quality assurance tests prior to user acceptance tests;
Overseeing the full project life cycle and managing projects’ on-boarding services;
Preparing project progress reports and ensuring that projects and services are delivered on-track, on-time, and on-budget with proper documentation;
Preparing project documents and artefacts, including but not limited to requirement specifications, communication strategies and plans, test plans, training materials, and user procedure manuals;
Contributing to project solution delivery by coordinating with internal and external stakeholders;
Providing support during incident and crisis situations;
Establishing and maintaining quality assurance processes to deliver high-quality IT solutions, including regular performance assessments and feedback mechanisms for continuous improvement;
Collaborating in evaluating the performance of contractors and external service providers;
Contributing to the design of procurement strategies; and
Assisting in the preparation of tender documents and proposals, conducting technical feasibility studies, and identifying potential supplier-related risks.

A highly competitive salary commensurate with qualifications and experience will be offered, in addition to annual leave and medical benefits.

The University only accepts online applications for the above post. Applicants should apply online at the University's career site (http://jobs.hku.hk), and upload an up-to-date C.V. Review of applications will start from February 23, 2026 and continue until March 10, 2026, or until the post is filled, whichever is earlier.

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