Accounting Officer (AR)

Accounting / Audit • Full Time • Admiralty, Hong Kong, HK • 6d ago

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

The Role:

The Senior Client Accounts Receivable role is responsible for providing exceptional client service for a portfolio of sales. This position oversees all client accounts activities from the auction through to payment and release on behalf of all internal and external clients whilst ensuring that all transactions comply with both internal and external financial rules and regulations. The responsibilities of this position include but are not limited to the following:

Responsibilities:

Client Accounts Activities

Reviewing all pre-sale bid registrations (room, absentee, and telephone bid and online sale activity) to ensure that appropriate KYC and financial checks are confirmed
Taking deposit or requesting bank reference when necessary and processing deposit refund for unsuccessful bids
Managing “no bid” clients and escalate requests as appropriate to ensure swift decision making and communication to clients
Working closely with the bids office to reconcile all necessary information to invoice the sale and avoid after sale reinvoicing requests
Overseeing the billing and issuing of all client related financial outputs e.g. invoices, shipping invoices, statements, terms letters etc, working closely with the relevant post-sale coordinator and/or shipping lead (navigating Freshdesk tickets collaboratively to provide a streamlined client experience)
Managing or escalating all extended payment term requests in respect of the corporate governance thresholds and ensure all required documentation is obtained before a sale in coordination with the Business Manager/Director
Proactively “close” a sale financially: collecting and managing all outstanding client debt and collaborating with CSO to facilitate collection or shipments once payment has been completed
Working with expert departments and relationship managers in respect of extended payment terms, property release, trade credit facilities, anti-money laundering (AML) regulations and debt collection
Using discretion within corporate governance in respect of credit, payment terms, property release and the managing and collecting of charges (e.g. interest, storage)
Managing chargebacks as part of the auto charge process as well as monitoring Adyen and Stripe
Responsible for all payment activity reconciliations (including wire and credit card payment reports)
Support compliance based activities, for example the collection of client due diligence forms (if required)

Client Accounts Management

Responsible for contributing to the end to end delivery of the positive client-first experience
Supporting in the compilation and maintenance of current process documentation
Maintain SLAs for client communication (phone; email; Freshdesk) and act as point of escalation from 3rd Parties (such as call centre)
Be prepared to support applicable post-sale activity at both a regional and global level
Staying current with AML and other company policies & procedures
Contributing to management reporting in respect of debtors and provisions
Collaborating with technical experts, e.g. payments team, legal, compliance, tax, wider finance team etc and take ownership of all escalated issues that relate to buyer payments
Collaborating with all areas of client service operations to ensure high standards of service delivery to clients, practice continuous improvement and be accountable for buyer NPS feedback
Providing ad hoc support, including covering cashiers counter as needed

Key Skills and Experience:

Degree holder in business administration or equivalent field preferred
At least 2 to 3 years’ related work experience
Previous financial experience in a professional/financial services field or experience of debt collection in an international luxury business preferred
Excellent client service skills with demonstrated capability in active listening, empathy, service orientation and patience
Exemplary written and verbal communication skills and a high level of attention to detail
A flexible and pragmatic thinker who will take ownership of situations and processes and manage them to conclusion
Understanding of how to escalate to management appropriately to ensure a smooth client experience
Highest standard of confidentiality, discretion and work ethic
Organized, methodical and possesses a strong team spirit
Comfortable working in a fast paced and reactive environment with the ability to remain calm under pressure
Ability to work both independently and to partner with colleagues
Prior experience with SAP is an advantage
Strong knowledge of Microsoft Office particularly Word, Excel, Outlook.
Able to work in the office especially on live sale days to support bidder vetting
Able to work evenings and weekends as and when required

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Similar Jobs

Finance Manager, LC & Finance (8yrs strong LC, English speaking environment) 40K+ max 5-month bonus

Accounting / Audit • Full Time • Admiralty, Hong Kong, HK • HK$ 35,000 - HK$ 40,000 / month • 3w ago

Accounting / Audit Full Time

Degree holder, English speaking environment Experienced in sizable office (over 400 staff) At least 8+ years in finance which 2+ years managerial Strong in FX (USD/RMB/YEN swaps), loans, e-banking (SAP), LC-based export...

3w ago

Apply

Contract Systems Analyst - IT Security, CISA, CISSP, CISP (C34401)

Information Technology • Contract / Project Based • Admiralty, Hong Kong, HK • HK$ 55,000 - HK$ 70,000 / month • 2d ago

Information Technology Contract / Project Based

Project Nature: IT projects and on-going support for a statutory body, Auxiliary Medical Service (AMS) and Civil Aid Service (CAS) on IT security related matters. Duties: Serve a contract assignment under InfoTech's head...

2d ago

Apply

Librarian 圖書館主任

Government / Public Sector • Full Time • Admiralty, Hong Kong, HK • 3d ago

Government / Public Sector Full Time

Main duties The main duties of a Librarian include: (a) supporting the development of the Library and delivering information and reference services to meet the needs of LegCo Members and Secretariat staff; (b) implement...

3d ago

Apply

Council Researcher 議會研究主任

Government / Public Sector • Full Time • Admiralty, Hong Kong, HK • 3d ago

Government / Public Sector Full Time

Main duties The main duties of a Council Researcher include: (a) conducting policy research and analysis for LegCo, its committees and Members; (b) monitoring developments on issues of public interest and preparing bilin...

3d ago

Apply

Librarian 圖書館主任

Others (General Work, Labour etc.) • Full Time • Admiralty, Hong Kong, HK • 3d ago

Others (General Work, Labour etc.) Full Time

3d ago

Apply

Insurance Brokerage Responsible Officer

Insurance • Full Time • Admiralty, Hong Kong, HK • 3d ago

Insurance Full Time

Insurance Brokerage Responsible Officer Internal Reference: R080-250730-001 Recruiting Entity: Insurance Broker Recruiting Position: Insurance Brokerage Responsible Officer Level: Senior Level ** * * * * * * * * * * * *...

3d ago

Apply

Waiter/Waitress

Hotel / Catering / Club • Full Time • Admiralty, Hong Kong, HK • 3d ago

Hotel / Catering / Club Full Time

- Work together with other team members in executing daily operations - Provide genuine good hospitality with staff and customers - Ensure overall organization and cleanliness of workspace as well as personal hygiene - C...

3d ago

Apply

Contracts Manager

Professional Services • Contract / Project Based • Admiralty, Hong Kong, HK • 3d ago

Professional Services Contract / Project Based

Responsibilities: Ensure contract compliance; Assist to check/prepare Conditions Precedent (CPs) and Conditions Subsequent (CSs) and ensure that delivery of aircraft takes place in compliance with agreements. (e.g. deliv...

3d ago

Apply

Assistant Company Secretarial Manager

Professional Services • Full Time • Admiralty, Hong Kong, HK • 4d ago

Professional Services Full Time

Responsibilities: Provide full spectrum of company secretarial duties to the Group of companies in compliance with corporate governance, listing rules and other local statutory rules, laws and regulations; All company se...

4d ago

Apply

Assistant Company Secretarial Manager

Human Resources / Office Administration • Full Time • Admiralty, Hong Kong, HK • 4d ago

Human Resources / Office Administration Full Time

4d ago

Apply