Investigation Officer

Government / Public Sector • Full Time • Chai Wan, Hong Kong, HK • 2d ago

Key Responsibilities
The incumbents will be posted to the Complaints Section or the Enforcement Section to handle the following:

conduct investigation of suspected non-compliances, including fact-finding, conducting interviews and statement-taking
answer telephone and face-to-face enquiries from both the public and the estate agency trade
carry out compliance inspections / checks / site visits / law enforcement activities under the Estate Agents Ordinance and the Anti-Money Laundering and Counter-Terrorist Financing Ordinance
collect information / intelligence / evidence
draft correspondence and write up investigation reports based on evidence
perform such other duties as may from time to time be assigned
may rotate between the Complaints Section and the Enforcement Section depending on operational needs and for career development purpose

Requirements

A recognized university degree (candidates with at least 5 years solid and relevant experience may be exempted from this requirement)
At least 2 years relevant experience, preferably in regulatory work / law enforcement / complaint investigation / conveyancing / litigation / AML/CTF compliance / handling enquiries and complaints from members of the public
Good analytical and communication skills and ability to handle cases independently
Good command of both written and spoken English and Chinese (preferably attained Level 4 or above in HKDSEE, or Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or equivalent)
Good report writing skills
A team player with a mature personality and good interpersonal skills
Outdoor duties at irregular hours and on weekends, Sundays and public holidays may be required
Knowledge in property transactions and/or holding a valid full driving licence will be an added advantage

Candidates with less experience will be considered for the post of Temporary Officer for 1-year fixed-term contract

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, 7/F, E-Trade Plaza, 24 Lee Chung Street, Chaiwan, Hong Kong or by email at [via CTgoodjobs Apply Now] not later than 30 July 2025. Candidates who have already responded to our previous advertisement of the same post within the past 6 months need not re-apply. Please mark “Private and Confidential” on the envelope and quote the post applied for and its reference number on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applicants may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

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