Senior Order Management Specialist

Grand Trade Star Limited • Full Time • Lai Chi Kok, Hong Kong, HK • HK$ 25,000 - HK$ 35,000 / month • 2d ago

About Us

Berlin Brands Group is one of Europe’s leading e-commerce companies, and Klarstein is our flagship brand. Klarstein designs and sells home appliances to customers across Europe, sourced from manufacturing partners in China.

Our Hong Kong team, Grand Trade Star Ltd, is the bridge between European demand and Asian supply. We turn forecasts into orders, orders into containers, and containers into products on our customers’ doorsteps.

The Role

You will own the ordering engine behind Klarstein: deciding what we order, when, and how it ships, then making sure suppliers deliver on it. Every order you place shapes product availability, inventory health and freight cost across our European warehouses.

Our mission: we secure product availability across all countries and channels with optimal stock coverage, so we meet demand without ordering more than we need.

Through careful analysis and precise execution of orders and goods replenishment, we keep the right level of inventory and capital investment.

You work hand in hand with our Demand & Supply team in Berlin. Together you analyse demand, multi-warehouse inventory across Europe, actual sales and forecasts, then launch the right orders to our suppliers in China.

You will do this with modern tools. Our AI-driven Planning Hub gives you live visibility of demand and stock; you execute orders in SAP and drive them through to shipment with suppliers. This is a role for someone who wants to combine sharp analysis with hands-on execution, and to raise the bar on how our supply base performs.

What You Will Do

Your success is measured on availability across all countries and channels, delivered with optimal stock coverage and capital-efficient inventory. Everything below serves that goal.

Plan the right orders

Analyse demand, forecasts, actual sales and inventory across our European warehouses in the Planning Hub, together with Demand & Supply in Berlin.
Build order and shipment plans that balance availability, inventory targets and freight efficiency.
Optimise order quantities and timing for full containers and cost-efficient shipping.

Execute with precision

Create and release purchase orders in SAP and send them to suppliers by email.
Secure fast order confirmations and align suppliers on quantities, CRD (cargo ready date) and ETD vessel.
Keep SAP data accurate and up to date throughout the order lifecycle.

Drive suppliers to deliver

Follow up on confirmations, production progress and cargo readiness until goods are on the booked vessel.
Spot risks early, such as delays, short shipments or quality issues, and resolve them with suppliers and internal teams.
Track and follow up shipping documentation, including bills of lading, commercial invoices and packing lists.

Measure and improve supplier performance

You will hold suppliers accountable on the KPIs below and use them in regular performance reviews.

KPI What it tells us
Production lead time vs. master data Whether suppliers produce within the lead time agreed in SAP master data
OTIF (on time, in full) Whether orders ship complete on the confirmed CRD and ETD
Order acceptance speed, quantities and flexibility How fast suppliers confirm, and how well they absorb changes in quantity or timing
Container mode and fill rate How efficiently each shipment uses the selected container space

Share insights with Demand & Supply, Sourcing and Logistics, and propose improvements to processes, tools and supplier terms.

What You Bring

5+ years in ordering, purchasing operations, supply planning or supplier management in an international sourcing environment.
Hands-on SAP experience (S/4HANA preferred) and confidence working with planning or data tools.
Solid understanding of FOB/Asia sourcing, ocean shipping, container planning and shipping documentation.
Strong analytical skills: you turn demand, stock and forecast data into clear order decisions.
A firm but constructive way with suppliers, and the drive to follow up until things are done.
Fluent Mandarin (must): you will speak with our suppliers in Chinese every day.
Excellent English and comfort working across time zones with colleagues in Berlin.
Curiosity for AI-supported planning and a habit of improving how things are done.
Nice to have: experience with consumer electronics, home appliances or e-commerce.

What We Offer

Real ownership: your decisions directly move availability, inventory and cost for one of Europe’s leading appliance brands.
Modern tooling, including our AI Planning Hub and SAP S/4HANA.
Close collaboration with an international team in Berlin and Hong Kong.
5-day work week with flexible working hours.
Competitive leave allowance, double pay and discretionary bonus.
Medical and hospitalisation scheme.
Training, regular performance reviews and room to grow.

Ready to Make an Impact?

If you love turning data into decisions and holding suppliers to a high standard, we would love to hear from you. Apply Now and help keep Klarstein in stock across Europe.

Grand Trade Star Ltd

(Member of Klarstein)

Unit 01-02, 11/F, 909 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon, HK

https://www.klarstein.de/

https://www.klarstein.com/

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