Upper House Hong Kong – Reservations Supervisor

Swire Hotels • Full Time • Hong Kong, Hong Kong, HK • 3d ago

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supervises a team to create unique and exceptional memories for our guests. We are committed to providing personalized and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Reservations Supervisor is all about!

Here's the quick lowdown on what you'll do day-to-day:

Task assignment on all incoming correspondence, reservations orders / enquiry to all subordinates and to complete job tasks on a timely manner
In charge of the office in the absence of Revenue / Reservations Manager
Supervise staff and assure that they are familiar with the hotel culture and reservation procedure
Schedule duty roster ensure sufficient manpower support every duty
To prepare pick up and morning forecast reports
Update room rate in all web-channels
Perform additional tasks as required by Manager
Ensure low abandon call % within the office
Drive teamwork & maintain close communication with all departments

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

University or post-graduate diploma or equivalent professional hotel training is required
Minimum 4 years relevant hotel experience with 1 year at Supervisory level
Familiar with the Infor Hospitality Management Solution (HMS) would be an advantage
Familiar with reservations tasks and its workflow
Good command of written & spoken English, Cantonese and Mandarin

The Cherries on Top (Nice-to-Haves):

Good team player and able to develop working relationships with colleagues
Well organized and a good planner

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.
Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Join our wellness programme to elevate your mental and physical wellbeing!
Enjoy discounts at our restaurants, bars, and spa -- at all locations!
Be welcomed for the stylish you, if you got accessories, hair dyes or tattoo!

We offer attractive benefits and excellent career development opportunities to our team members.

Want to be one of us? Click [Apply Now] to submit your application.

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

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