Associate Specialist, Training and Development *Perm and Location TST (Ref:202627-25)

AEON Credit Service (Asia) Co., Ltd. (AEON 信貸財務 (亞洲) 有限公司) • Full Time • Tsim Sha Tsui, Hong Kong, HK • 1d ago

Group medical, group life, body check and dental insurance coverage
Convenient office located near Tsim Sha Tsui MTR station
Special discount offer to staff

Company Overview

AEON Credit Service (Asia) Co., Ltd was established in 1990 and listed on the Main Board of Hong Kong Stock Exchange since 1995 (stock code: 900).

One of the major players in the credit card market in Hong Kong.

We are a member of AEON Group, a Fortune Global 500 company.

What we Offer:

5-day work week
Group medical, group life, body check and dental insurance coverage
Competitive pay and Discretionary bonus
Friendly working environment with dynamic and talented team members
Smart and casual attire (Monday to Friday)
Learning and development opportunities
Convenient office located near Tsim Sha Tsui MTR station
Special discount offer to staff

Key Responsibilities:

Lead frontline staff training by delivering in‑house programs, facilitating onboarding and service skills training, and coordinating external training where required.
Conduct training needs analysis for frontline teams to identify skill gaps and support business growth, translating findings into an annual training plan.
Design, update, and enhance training materials to ensure relevance and alignment with business direction and operations.
Implement and monitor training programs and assessing their effectiveness, make recommendations for continuous improvement.
Manage the Learning Management System (LMS), including course setup, enrolment, training records, and reporting.
Support staff engagement and development initiatives.
Perform other ad hoc duties as assigned.

Requirements:

Bachelor’s degree in Human Resources, Psychology, Training & Development, or a related discipline.
Minimum 5 years of solid experience in soft skills and corporate training is essential.
At least 3 years of hands-on training experience in customer service, retail, or the financial industry, preferably with exposure to frontline or branch operations.
Strong capability across all areas of Training & Development, including training needs analysis, program design, delivery, and evaluation of training effectiveness.
High sense of ownership, self‑motivation, and strong interpersonal and communication skills.
Good command of both spoken and written English and Chinese.
Proficient in MS Office applications; candidates with skills in Photoshop or other graphic design/editing software will be an advantage.

We offer 5-day work week, attractive salary package, on-the-job development program and rewarding career opportunities for ambitious individuals who are looking for challenges.

Interested parties please send your application with our reference number, notice period and CV with current and expected salaries

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.

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