Lounge Supervisor

Cathay Pacific Airways Ltd • Full Time • Hong Kong, Hong Kong, HK • 51min ago

Supervise front of house team to deliver excellent service to customers
Minimum 5 years of experience in lounge operations & catering hospitality
Travel Benefit, 5-day work, Medical Benefits

Reports to: Lounge Duty Manager

As a Lounge Supervisor, you will lead the lounge reception team to deliver a warm, premium and safe welcome for our customers.

You will ensure smooth and efficient lounge entry through accurate verification, provide proactive care at every touchpoint and oversee the effective handling of complex and escalated cases.

Through your leadership, service mindset and operational awareness, you will play a key role in upholding brand values and maintaining high service and operational standards across the lounge experience.

Key Responsibilities

Deliver a genuine and professional welcome, engage customers proactively, identify first‑time visits and provide personalised guidance on lounge facilities and services
Oversee the smooth operation of the reception area by planning manpower deployment to meet passenger flow and service demand
Lead, motivate and guide the lounge reception team through daily task allocation, shift briefings, coaching, grooming standards and well‑being support
Handle complex enquiries and escalated service situations with empathy and professionalism to turn challenges into positive experiences
Monitor the lounge environment and conduct routine quality checks and audit activities to uphold service and presentation standards
Support the Lounge Duty Manager in delivering operational excellence and seamless lounge experiences for premium customers
Coordinate closely with the food and beverage team and wider lounge team to ensure smooth, end‑to‑end service flow across all lounge areas
Maintain up‑to‑date knowledge of food and beverage offerings, lounge amenities, service timings and special features to provide accurate advice and recommendations
Operate lounge and airport systems in compliance with security, service and regulatory requirements, ensuring data integrity and confidentiality
Manage team development through on‑the‑job training, coaching and feedback to build capability and service consistency

Requirements

Right to work in Hong Kong
Minimum age of 18
High school graduate or above
At least 3 years of experience in premium hospitality or airline lounge operations with strong customer service capability
Proven experience in supervising teams, including coaching, training and performance feedback
Strong interpersonal, communication and problem‑solving skills with a customer‑focused mindset. Positive attitude with attention to detail, strong teamwork skills and ability to perform under pressure
Good command of spoken and written English, with Cantonese and Putonghua as an advantage
Professional image and conduct with commitment to grooming, attire and service standards
Flexible to work shifts and different working hours, including overtime when operationally required
As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373), in addition to a medical assessment

Benefits

Work schedules to suit different lifestyles
World-class training and structured career progression path
A safe and collaborative working environment which embraces a diverse and inclusive culture
Medical coverage & other flexible benefits
Flexible retirement scheme
Discounted travel for you and your family

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.

Similar Jobs

Restaurant Manager

Five Guys HK Limited • Full Time • Causeway Bay, Hong Kong, HK • 51min ago

Hotel / Catering / Club Full Time

Weekly Incentive, Discretionary Bonus Transportation & Mobile Allowance Medical & Dental Insurance SUMMARY: The Restaurant Manager leads the operation of the restaurants. The Restaurant Manager has the overall r...

51min ago

Apply

Barista

Feather and Bone Holdings Ltd • Full Time • Tai Koo, Hong Kong, HK • 51min ago

Hotel / Catering / Club Full Time

Barista At Feather and Bone, we serve modern Western cuisine paired with high-quality, craft coffee. We take pride in creating a warm, inviting atmosphere for our guests - whether they are joining us for a morning espres...

51min ago

Apply

泳池接待員 (港島區優先)

Stanford Swim School 史丹福游泳學校 • Full Time • Hong Kong, Hong Kong, HK • HK$ 60 - HK$ 65 / hour • 6h ago

Hotel / Catering / Club Full Time Customer Service Education

歡迎學生兼職懂電腦中英文打字時薪$60-$65 史丹福游泳學校【公開招聘日】將健康、快樂、自信帶給每一個小朋友多區室內暖水泳池工作地點選擇：觀塘/藍田/九龍塘/荔枝角/土瓜灣/西灣河/銅鑼灣/灣仔/南區/將軍澳/葵涌/沙田/馬鞍...

6h ago

Apply

Shift Leader

Five Guys HK Limited • Full Time • Causeway Bay, Hong Kong, HK • 6h ago

Hotel / Catering / Club Full Time

Weekly Incentive, Discretionary Bonus Transportation & Mobile Allowance Medical & Dental Insurance SUMMARY: Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional r...

6h ago

Apply

Retail Shop Assistant & Cashier

Feather and Bone Holdings Ltd • Full Time • Tai Koo, Hong Kong, HK • 6h ago

Hotel / Catering / Club Full Time

Retail Shop Assistant & Cashier Job Overview We are seeking a versatile and dynamic Retail Shop Assistant & Cashier to join our team in a fast-paced, open-concept restaurant located inside a vibrant commercial bu...

6h ago

Apply

Restaurant Supervisor

Feather and Bone Holdings Ltd • Full Time • Tai Koo, Hong Kong, HK • 6h ago

Hotel / Catering / Club Full Time

Restaurant Supervisor About the Role We are seeking a dynamic, high-energy, and professional Restaurant Supervisor to join our team. You will play a pivotal role in elevating the guest journey, leading floor operations,...

6h ago

Apply

Assistant Restaurant Manager

Five Guys HK Limited • Full Time • Causeway Bay, Hong Kong, HK • 6h ago

Hotel / Catering / Club Full Time

Weekly Incentive, Discretionary Bonus Transportation & Mobile Allowance Medical & Dental Insurance SUMMARY: The Assistant Restaurant Manager will have the overall responsibility for directing the daily operation...

6h ago

Apply

Waiter / Waitress (Cafe) (5-Day Work Week)

Hotel Alexandra Resources Limited • Full Time • Eastern District, Hong Kong, HK • 22h ago

Hotel / Catering / Club Full Time

Job Responsibilities: Assist the Captain in serving food and beverage in an efficient and professional manner. Job Requirements: Secondary education level or HKDSE holder graduate year relevant experience Please apply in...

22h ago

Apply

Car Park Attendant 車埸助理

Kowloon Cricket Club • Full Time • Tsim Sha Tsui, Hong Kong, HK • 22h ago

Hotel / Catering / Club Full Time

Car Park service experience is preferable Friendly working environment Job Duties職責: Responsible for managing Car Park In/Out Control and relevant car park service matters 負責管理會所車場出入口及有關車場服務事宜 Requi...

22h ago

Apply

Waiter / Waitress

Mandarin Oriental, Hong Kong • Full Time • Central And Western District, Hong Kong, HK • 22h ago

Hotel / Catering / Club Full Time

Mandarin Oriental, Hong Kong is looking for Waiter/Waitress to join our Food & Beverage team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while actin...

22h ago

Apply