Senior Manager – Examinations Administration (General Administration)

Hong Kong Examinations and Assessment Authority • Full Time • Hong Kong, Hong Kong, HK • 23h ago

Duties: Reporting to the Head of the International and Professional Examinations Division, the appointee will lead the General Administration Team to perform various general administrative and management duties to ensure the smooth and efficient operation of the Division. Responsibilities include budget planning, implementation, monitoring and reporting; handling of requisitions and payments and remittances and fee collections; recruitment, briefing/training and appointment of examination personnel and related service payments; maintaining facility operation and equipment and supplies for the paper and computer based examination centres in various HKEAA premises; recruitment of full-time and temporary staff and related training/development; maintaining effective communications with other divisions/units of the HKEAA; preparing various reports and submissions; effective document and record keeping; and managing customer service support and handling complaints. In addition, the appointee will assist the Head in leading the development and management of special projects as assigned to ensure thorough planning, execution and monitoring to ensure smooth progress and completion as well as planning and administration of minor examinations.

Requirements:
(a) A Bachelor Degree in any discipline and at least 10 years of relevant working experience, with not less than 8 years at the supervisory or managerial level in education-related or public sectors;
(b) Good knowledge of education administration or examination operation;
(c) Solid experience in customer service, complaint handling and problem solving;
(d) Competent in business administration, development and negotiation;
(e) Strong leadership, administration and management skills;
(f) Excellent interpersonal, organisation, analytical and communication skills;
(g) Be highly meticulous and able to work under pressure and irregular hours;
(h) Proficiency in both written and spoken English and Chinese including Putonghua.

Employment Terms: The remuneration package will be commensurate with qualifications and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF benefits, medical and dental care. Future employment may be offered on renewable contracts
subject to performance and staffing needs.

Application Review Date: 28 October 2026
Applications will be considered until the post is filled.

Interested candidates should submit a detailed resume, including qualifications, relevant experience, current and expected salary, and earliest availability, quoting the position title and reference number to Head of Human Resources and Administration via email: hrarecruit@
hkeaa.edu.hk.

Due to the secrecy nature of the Authority’s work, applicants invited for interview may be required to make a declaration of any conflict of interests. Applicants who do not receive a response within 8 weeks from the application review date may consider their applications
unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified candidates. Information provided by applicants will be treated in strict confidence and used solely for recruitment purposes. For details, please refer to the Policy Statement on Equal Opportunities and the Personal Information Collection Statement available on the HKEAA website (www.hkeaa.edu.hk).

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