Client Operations Executive (B2B Client - Japanese)

Manpower Services (HK) Ltd - Permanent • Full Time • Quarry Bay, Hong Kong, HK • HK$ 22,000 - HK$ 25,000 / month • 3d ago

Proficiency in Japanese (JLPT N1 or N2 required)
B2B Client Operation
Client Enquiry & Issue Resolution

Job Overview
We are seeking a highly organized, detail-oriented, and analytical Client Operations Executive to support our B2B account administration and operational workflows. This permanent role focuses on end-to-end B2B client onboarding, system administration, invoice/report generation, and high-level enquiry handling for corporate and banking partners.

Key Responsibilities
•   B2B Account Administration: Execute seamless B2B client onboarding, membership registration, and system account set-up with high accuracy.
•   Client Enquiry & Issue Resolution: Serve as the primary operational contact for B2B bank client enquiries and escalated complaints, conducting thorough case investigations to deliver timely resolutions.
•   Data & Documentation Management: Prepare, reconcile, and deliver monthly invoices, operational reports, and billing documentations using advanced MS Excel functions.
•   Operations & Compliance Support: Partner with Operations Managers to maintain deep operational knowledge across all B2B account portfolios while upholding internal policy compliance and standard operating procedures.
•   Ad-hoc Projects: Assist with system testing, process enhancement initiatives, and operational projects as assigned.

Job Requirements
•   Education & Experience:
o   Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related disciplines.
o   1–3 years of solid experience in B2B Operations, Client Servicing, Sales Support, or Operations Administration (preferably within Banking, Financial Services, or Corporate Services).
o   Fresh Graduates and candidates from pure Sales/Relationship Management (RM) backgrounds will NOT be considered.
•   Technical & Analytical Skills:
o   Advanced MS Excel proficiency is mandatory (hands-on experience with VLOOKUP, Pivot Tables , and data management tools).
o   Proven track record in using internal CRM/ERP systems and database administration tools.
•   Language Skills:
o   Excellent command of written and spoken English, Cantonese, and Mandarin (crucial for corporate communications).
o   Proficiency in Japanese (JLPT N1 or N2 required) to support regional corporate clients;
•   Competencies:
o   Highly meticulous, process-driven, and proactive with strong problem-solving capabilities.
o   Able to thrive in a fast-paced environment and handle tight operational deadlines.

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