Assistant Chief Concierge

Hyatt Centric Victoria Harbour Hong Kong • Full Time • Eastern District, Hong Kong, HK • 2d ago

Assist in leading Concierge, Bell and Transportation Services operations
Deliver personalized luxury guest experiences and service excellence
Conduct on-the-job coaching and training to the team member

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

Assist the Chief Concierge in managing the daily operations of the Concierge, Bell and Transportation Services.
Supervise Concierge colleagues' attendance, duty performance and daily operations to ensure smooth and efficient service delivery.
Act as a key communication link between the Chief Concierge and the Concierge team, ensuring information is communicated accurately and effectively.
Lead the team in delivering exceptional concierge services, including guest assistance, transportation arrangements, dining reservations, local recommendations, parcel handling, baggage services and special requests.
Ensure all guest enquiries, concerns and complaints are handled professionally, promptly and effectively.
Maintain extensive knowledge of hotel facilities, local attractions, restaurants, entertainment venues, transportation options and city events.
Build and maintain strong relationships with external partners, including restaurants, transportation providers, tour operators and local businesses.
Monitor and uphold departmental service standards, policies and procedures in accordance with hotel brand standards.
Assist in the recruitment, onboarding, training and development of Concierge colleagues, ensuring continuous improvement in service delivery.
Conduct on-the-job coaching and training to maintain professional service standards and operational excellence.
Proactively identify opportunities to enhance guest experiences, improve procedures and strengthen Concierge operations.
Stay abreast of local events, industry trends and guest preferences to provide personalized and up-to-date recommendations.

Qualifications

Diploma, Higher Diploma or Degree in Hospitality Management, Tourism Management or related disciplines.
Minimum 4-5 years of relevant experience in Concierge, Guest Services or Front Office operations within a luxury hotel environment.
At least 2-3 years of supervisory experience in Concierge or a similar guest-facing leadership role.
Strong knowledge of local attractions, restaurants, transportation networks, cultural events and tourism services.
Active membership in Les Clefs d'Or or progress towards membership is an advantage.
Excellent leadership, team management, coaching and interpersonal skills.
Strong problem-solving abilities with a proactive and guest-focused mindset.
Exceptional communication and relationship-building skills.
Ability to work effectively under pressure in a fast-paced luxury hospitality environment.
Proficiency in spoken and written English, Cantonese and Mandarin; additional language skills are advantageous.
Proficient in Microsoft Office applications and hotel property management systems.

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986Apply Now.

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

*Great Place to Work Certification is an independent validation of a company’s workplace culture, showing that employees experience trust, respect, fairness, pride, and camaraderie in their daily work life. Hyatt is proud to be recognized as a Great Place to Work 2026 in the Hong Kong Region, reflecting our commitment to fostering an outstanding workplace for all and delivering on our purpose of care.

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