Senior Manager - Claims specialist - BA

Hays • Full Time • HongKong, HongKong, Hong Kong • 2w ago

An established organisation within the insurance sector is seeking an experienced Business Analysis Manager to lead business transformation initiatives across operations and technology. This position will play a key role in driving process improvements, system enhancements, and digital innovation programmes while managing a team of Business Analysts.

The successful candidate will act as a strategic partner to senior stakeholders, translating business needs into scalable solutions that improve operational efficiency, customer outcomes, and overall business performance.

Key Responsibilities

Lead business analysis activities across multiple transformation and change programmes, ensuring alignment between business objectives and technology delivery.
Partner with operational and business stakeholders to identify process improvement opportunities and design practical, end-to-end solutions.
Manage, mentor, and develop a team of Business Analysts, promoting best practices, governance standards, and continuous professional development.
Conduct feasibility assessments, business case development, impact analyses, and benefits realisation activities to support decision-making.
Gather, document, validate, and manage business requirements throughout the project lifecycle.
Collaborate closely with technology teams, project managers, and external vendors to ensure successful solution delivery.
Oversee User Acceptance Testing (UAT), including test strategy, test case preparation, defect management, and final sign-off activities.
Contribute to project governance, project planning, risk management, and PMO-related deliverables.
Develop training materials and support business readiness activities to facilitate smooth adoption of new systems and processes.
Drive digital transformation initiatives, including automation, analytics, AI-enabled solutions, and process optimisation projects.
Ensure implemented solutions comply with internal governance, regulatory requirements, and risk management frameworks.
Stay abreast of emerging technologies, industry developments, and business analysis methodologies to support continuous improvement.

Requirements

Degree holder in Information Technology, Computer Science, Business Information Systems, or a related discipline.
Proven experience leading and developing teams of Business Analysts within a complex corporate environment.
Strong background in business analysis, process transformation, and project delivery.
Demonstrated experience working within the insurance industry, with exposure to policy administration, claims operations, or customer servicing functions.
Solid understanding of the full project lifecycle, including requirements gathering, solution design, testing, implementation, and change management.
Excellent stakeholder management and communication skills, with the ability to influence senior business leaders.
Experience delivering large-scale system implementation or transformation projects will be highly advantageous.
Exposure to AI, automation, digital transformation, data analytics, or emerging technologies is preferred.
Professional certifications such as PMP, PRINCE2, CBAP, Agile certifications, or postgraduate qualifications would be beneficial.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

#1291594 - Kathy Ching

Hays

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