Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over 23,000 professionals in 160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.
Responsibilities
- Monthly billing statement dispatch: Prepare and send around 1,000 monthly billing statements each month, including printing, enclosing payment advice and return envelopes, envelope stuffing, and distributing statements via email.
- Daily cheque processing & banking: Sort cheques received by the office daily and arrange courier delivery to banks; conduct cheque verification, amount recording, scanning & packaging, arrange courier collection, handle non‑compliant cheques, and assist with cheque entry, filing & write‑off.
- Bank cheque deposit: Attend bank cheque deposit procedures as required.
- On‑site cheque collection arrangement: Arrange couriers to collect cheques from clients.
- Document issuance & endorsement: Re‑issue invoices, receipts, or complete stamping formalities.
- Client call handling: Assist in answering incoming calls, document client requests, and provide feedback to Collectors.
- Debt collection support: Assist with client debt collection via phone/email follow‑ups, and document all collection outcomes.
Requirements
- Diploma or above in Accounting, Finance, Business Administration, or a related discipline.
- Minimum 1-3 years of experience in Accounts Receivable (AR), Credit Control, Collection, Billing, or Finance Operations.
- Experience in handling customer billing statements, cheque processing, banking transactions, and collection activities is preferred.
- Familiarity with debt collection procedures, customer account reconciliation, and accounts receivable management.
- Good communication and interpersonal skills with the ability to handle customer enquiries professionally.
- Strong attention to detail and accuracy when processing financial documents and payment records.
- Proficient in Microsoft Office applications, especially Excel and Outlook.
- Experience with ERP systems (e.g., SAP, Oracle, JDE, Dynamics) is an advantage.
- Ability to manage multiple tasks, prioritize workload, and meet tight deadlines.
- Self-motivated, well-organized, and able to work independently as well as collaboratively within a team.
- Good command of English and Chinese (Cantonese), both written and spoken; Mandarin is an advantage.
- Knowledge of Hong Kong banking practices, cheque clearing processes, and commercial credit management is preferred.
