Deputy Executive Manager, Human Resources (Business Facing) (Membership & Customer Excellence)

The Hong Kong Jockey Club • Full Time • Causeway Bay, HK • 5d ago

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The People and Organisational Development (P&OD) Division is dedicated to cultivating a dynamic workplace culture that attracts, develops, and retains exceptional talent. The division serve as trusted advisor across the organization, aligning people practices with business goals to drive performance, innovation, and employee engagement.

The Department

The HR Business Facing Department spearheads people strategies to foster a performance-driven culture aligned with business objectives and the Club's strategic direction. The job holder leads a HRBF assigned team and provides strategic HR consulting and comprehensive HR services in partnership with the business and HR COEs. The job holder is responsible for talent identification, rewards, retention, and development, including talent review and profiling, talent gap analysis, talent development and succession planning. Additionally, the job holder takes on ad hoc projects to improve the HR Department's effectiveness and efficiency.

The Job

Develop and execute the Strategic People Plan aligned with business objectives, partnering closely with line leaders and the Membership & Customer Excellence Portfolio (MCE) Division on manpower planning, workforce analysis, and HR solutions
Implement manpower, talent pipeline, and succession strategies; optimise staffing and workforce planning to support cost management.
Provide end‑to‑end people management support, including performance, retention, promotions, employee relations, communication, and disciplinary matters
Ensure effective execution of HR policies, advising and coaching managers on people issues, union matters, and employee relations.
Collaborate with HR CoEs to deliver people solutions and stays current on HR trends and best practices
Support transformation, change management, and employee engagement initiatives in partnership with leadership and Change Champions
Lead talent reviews, identifies high‑potential talent, builds succession plans, and partners with TA on talent sourcing and MT programs.
Offer HR and organisational effectiveness expertise; use HR analytics to support restructuring and capability building
Facilitate capability frameworks, job reviews, performance calibration, and development planning
Manage employee engagement, conflict resolution, and risk mitigation with Employee Relations
Ensure smooth onboarding through Team Assimilation Workshops; guides line managers on HR Shared Services processes.
Support change initiatives, communication, and organizational readiness; participate in leadership meetings and task forces.

About You

A tertiary qualification ideally in a HR discipline
At least 15 years of HR experience working in a sizable or multi-national company, preferably with both full-time and large-scale part-time operations
A track record of successful implementation of HR initiatives at the corporate level
A service-oriented mind set with excellent interpersonal skills necessary to deal with people at all levels
Good knowledge in hospitality/service industry, knowing what customer centricity means in people work
In-depth knowledge of HR account servicing, functional capabilities, resourcing, compensation & benefit structures, job evaluation, talent review & development, and succession planning
Excellent proficiency in written & spoken English, and Chinese. Fluency in Putonghua will be an advantage
Ability to prioritise multiple tasks
Good understanding and skills in handling staff unions.

Apply Now!

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

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Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via careers@hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

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