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Bank | Senior Business Analyst (5-month contract)

Ambition • Contract / Project Based • Central and Western District, Hong Kong, HK • 2w ago

Key Responsibilities

Lead the elicitation, assessment, and documentation of business needs, including defining epics, developing user stories, and maintaining the product backlog.
Partner with stakeholders to convert high-level business needs and solution designs into clear and detailed functional specifications.
Analyse end-to-end customer journeys, map current and target operating processes, and evaluate product capabilities.
Collaborate with business owners to prioritise backlog items by providing data-driven insights and recommendations.
Investigate operational challenges and identify opportunities to improve efficiency and streamline workflows. Propose high-level solution options, considering feasibility across business, technical, commercial, and delivery perspectives.
Oversee the execution of complex initiatives aimed at enhancing customer experience, from initial concept through to deployment.
Work closely with cross-functional teams across different regions-including Product Owners, Business Analysts, Technology, and Digital teams-to support estimation, planning, and seamless transition from analysis to delivery.
Proactively identify risks and issues, take ownership of resolution, and remove obstacles to ensure smooth project progress.
Drive accountability among stakeholders to ensure timely delivery aligned with quality expectations.
Support post-implementation evaluations to measure outcomes and track the success of delivered initiatives.
Prepare and maintain key project materials such as project plans, progress updates, implementation checkpoints, training resources, user guides, and communications.
Provide ongoing support throughout the delivery lifecycle (development, testing, and rollout) to ensure solutions meet business requirements and are ready for release.

Requirements

Experience or knowledge in Wealth Management, Private Banking, or related domains is advantageous.
Strong track record in business analysis and solution design across a mix of business, operational, and technology-focused initiatives.
Demonstrated analytical thinking with the ability to assess situations and resolve complex issues effectively.
Proactive mindset with a focus on continuous improvement and driving change initiatives.
High level of ownership and a strong commitment to delivering quality outcomes and excellent stakeholder service.
Degree holder in a relevant discipline or equivalent professional qualifications.
Strong interpersonal, communication, and influencing skills, with the ability to negotiate effectively with stakeholders.
Excellent decision-making and problem-solving capabilities.
Fluent in English and Cantonese, with strong verbal and written communication skills.

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