Guest Services Supervisor客戶服務督導

Holiday Inn Express Hong Kong Mongkok • Full Time • Hong Kong, Hong Kong, HK • 1d ago

GSS/Reception/Full Time
8-day off per month
IHG Employee Room Benefit Programme

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

Supervises the Front Desk operations
Leads the team to attend all guest’s inquiries, complaints and requests in a professional manner
Greets all guests at all times in a friendly & provide check-in and check-out services
Provides guests with a quality room orientation
Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

Job Requirement

Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
3-4 years’ experience in guest / customer service, or an equivalent combination of education and experience
Pleasant personality, customer-oriented with good communication and interpersonal skills
Fluent in both written and spoken English
Overnight allowance is entitled to overnight shift
Immediate available is highly preferred
Candidates with less experience will be considered as Assistant Guest Services Supervisor

Benefits

8 days off per month, 9 working hours per day 每月例假8天, 每天工作9小時
14-day Annual Leave 14日有薪年假
Discretionary Bonus 酌情性花紅
$1,600 monthly meal allowance 每月$1,600 膳食津貼
Medical Insurance 醫療福利
IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a great team that makes work fun, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room To Be Yourself.

And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.
So why not work somewhere that gives you the freedom to be yourself?

Email your full resume with current and expected salary and date of availability to hotel direct

hr@hiemk.com or by clicking “Apply Now’’

to get in touch and tell us how you could bring your passion and your individual skills to IHG.

Come and join us and Stay Real!
We are an equal opportunity employer. Personal data collected will be treated in strictly confidential and only for recruitment purpose.

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