Field Service Supervisor (Pest Control)

Rentokil Initial Hong Kong Ltd • Full Time • Ngau Tau Kok, Hong Kong, HK • 4d ago

Rentokil Initial provides services that protect people and enhance lives.

We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers’ brands.

Rentokil is the world’s leading commercial pest control services provider.
Initial is the world’s leading commercial hygiene services provider.
Ambius is the world’s leading commercial provider of plants and scenting.

Driven by customer-centric innovation, our pest control solutions combine preventive and reactive strategies to enhance the protection of your business through a consistent, ongoing pest management program.

Our local service teams based in over 1,800 branches across the world cover over 90% of global GDP in 92 of the world’s 100 largest cities across North America, Europe, UK & Rest of World, Asia and the Pacific. Operating in over 90 countries, approximately 90% of our revenues are derived from outside the UK. We have been present in Hong Kong for 60 Years and are the industry leaders in Pest Control.

Responsibilities:

Provide frontline leadership to the service team to drive day-to-day performance and service quality.
Assist Manager to prepare and present pest control reports for client and management review.
Coordinate with other departments on project implementation and monitor progress.
Respond to complaints and resolve issues to ensure customer satisfaction.
Review service materials, equipment, vehicles, and techniques to improve productivity and cost-effectiveness.
Deliver on-site and classroom training for the team.
Manage and develop the team to improve performance and meet KPI targets.
Ensure the team delivers excellent service to all customers.
Handle ad hoc projects as assigned.

Requirements:

Higher Diploma or above.
Minimum 3 years of relevant experience at a supervisory or management level.
Self-motivated and able to work under pressure with a strong sense of responsibility.
Detail-oriented, well-organized, and responsive.
Excellent customer service, interpersonal, and presentation skills.
Good command of spoken and written English is an advantage.
Proficiency in MS Office and Google applications is an advantage.
Ability to perform outdoor work as required.

Are you interested? Here's what you can expect when you join us

Competitive salary package and 13-month salary.
6 day work week with flexible working hours.
Paid public holidays, annual leave, and marital leave.
Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
Offer learning & development and Training program.
Excellent promotion opportunities and company culture.
Excellent company culture.
Staff recognition awards.

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