Assistant Manager, CS Division

OCS Hong Kong Company Limited • Full Time • To Kwa Wan, Hong Kong, HK • HK$ 26,000 - HK$ 28,000 / month • 4d ago

ANA Group
CS Duties, Management
Year-end payment, Discretionary bonus, dental insurance

About the Role:

OCS HONGKONG COMPANY LIMITED is seeking a dynamic and experienced Assistant Manager to support, mentor, and supervise our Customer Service team.

In this pivotal role, you will be directly responsible for driving service excellence, developing team talent, and enhancing operational efficiency within our fast-paced logistics environment.

This is an excellent opportunity for a logistics-focused customer service leader to make a significant impact.

Key Responsibilities:

Lead, supervise, and mentor a team of customer service representatives to achieve and exceed key performance indicators (KPIs);
Serve as the primary point of escalation for complex customer inquiries and complaints, ensuring swift and professional resolution;
Develop and monitor service quality standards, ensuring strict adherence to company policies and procedures;
Design and deliver training programs to continuously improve team skills, product knowledge, and productivity;
Foster cross-departmental collaboration with Operations, Sales, and IT to streamline processes and resolve systemic issues;
Prepare, analyze, and present detailed reports on customer service metrics, trends, and insights to management;
Proactively identify opportunities for improving customer satisfaction and operational efficiency, leading the implementation of effective solutions;
Undertake additional ad-hoc responsibilities and special projects as directed by the Division Manager.

Qualifications & Experience:

Essential Requirement

A minimum of 5 years of customer service experience, exclusively within the logistics, freight forwarding, or supply chain management industry.

Applicants must demonstrate a clear understanding of industry-specific processes and challenges.

Basic Requirements

Diploma or Degree holder, or equivalent proven working experience.
At least 3 years of hands-on experience in a supervisory or team-lead capacity.

Technical & Language Proficiency

Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Proficient Chinese typing skills are required.
Fluency in both written and spoken English and Chinese (Cantonese is mandatory).
Japanese language ability is a distinct advantage.
Knowledge of Python, Power BI, SQL, or advanced Excel functions (e.g., VBA, PivotTables) for data handling is a strong plus.

Management & Personal Competencies

Demonstrated strong leadership, interpersonal, and communication skills.
Excellent problem-solving and analytical abilities.
Highly organized, detail-oriented, and skilled in documentation and report preparation.
Ability to thrive in a fast-paced environment, managing multiple priorities effectively.

Assessment Process:

Shortlisted candidates will be invited to participate in an interview process, which includes a written assessment to evaluate documentation and problem-solving skills.

Working Schedule:

Standard Hours: Monday to Friday, 0900 – 1800.
Occasional Saturday morning duties may be required with prior notice. A half-day compensatory leave will be provided for any Saturday worked.

Remuneration & Benefits:

We offer a competitive compensation package commensurate with qualifications and experience, including:

Year-end Payment & Discretionary Performance Bonus.
Annual Leave (starting from 12 days).
Group Medical and Dental Insurance.
OT Pay Allowance (for approved weekend overtime).
Bank Holidays.
Comprehensive Learning and Development Opportunities.

Application:
If you are a dedicated professional with the required logistics-specific customer service and leadership background, please submit your full resume with current and expected salary.

Interested parties, please send your detailed resume with current and expected salary, contact number and email address by clicking Apply Now.
(We regret only shortlisted candidates will be notified, personal data collected will be used for recruitment purposes only.)

**All applications applied through our system will be delivered directly to the advertiser, and the privacy of the personal data of the applicant will be ensured with security.**

Similar Jobs

登記護士 (普通科) Enrolled Nurse (編號：CASD/EN/CT)

Haven of Hope Christian Service 基督教靈實協會 • Full Time • Tseung Kwan O, Hong Kong, HK • 2d ago

Others (General Work, Labour etc.) Full Time Health Worker Medical Service

持有認可香港登記護士證書及有效之執業證書負責為智障或肢體傷殘人士提供護理服務；須輪班工作地點：將軍澳 (鄰近坑口港鐵站) 本會將會為合適的應徵者提供以下薪酬福利，包括：年假生日假產假侍產假婚假恩恤假醫療及牙科福利培...

2d ago

Apply

註冊護士/ 登記護士 (普通科) Registered Nurse / Enrolled Nurse (編號：NH/RN/EN/CT)

Haven of Hope Christian Service 基督教靈實協會 • Full Time • Tseung Kwan O, Hong Kong, HK • 2d ago

Medical Service / Hospital Full Time Health Worker Medical Service

持有認可香港註冊／登記護士證書及有效之執業證書負責為長者提供護理服務，協助院舍行政工作；須輪班工作地點︰將軍澳(鄰近靈實醫院) 本會將會為合適的應徵者提供以下薪酬福利，包括：年假生日假產假侍產假婚假恩恤假醫療及牙科...

2d ago

Apply

Guest Safety & Services Officer 賓客保安及服務主任 (5 Days Work 5天工作制)

Harbour Plaza 8 Degrees (8 Degrees Resources Limited) • Full Time • To Kwa Wan, Hong Kong, HK • 2d ago

Property Full Time

職責：負責酒店保安工作資歷：中三畢業及持有保安人員許可證本公司提供優厚待遇：有薪年假12天，5天工作週，酌情花紅，牙科福利，醫療福利，免費膳食及在職培訓等有意應徵者請將履歷 (列明現時薪金及要求薪金) 發送至8度海逸酒店 -...

2d ago

Apply

院牧 Chaplain (編號：WPH/Chaplain/CT)

Haven of Hope Christian Service 基督教靈實協會 • Full Time • Tseung Kwan O, Hong Kong, HK • 2d ago

NGOs / Social Service Full Time

需具相關神學或事奉裝備(學位/文憑)，曾接受CPE或輔導訓練者更佳具有3年或以上相關工作經驗優先考慮具培訓及社區工作相關經驗為佳為院舍之服務使用者及其家庭及照顧者提供心靈關懷及哀傷輔導需舉辦及統籌生死教育講座，為照顧者/義工...

2d ago

Apply

Reception Manager (5 Days Work)

Harbour Plaza 8 Degrees (8 Degrees Resources Limited) • Full Time • To Kwa Wan, Hong Kong, HK • 2d ago

Hotel / Catering / Club Full Time

Job Responsibilities: Responsible for the overall supervision and control of Front Desk operations To ensure smooth operations and maximum yield and customer satisfactions accordingly to standards established by hotel To...

2d ago

Apply

Telephone Services Ambassador (5 Days work)

Harbour Plaza 8 Degrees (8 Degrees Resources Limited) • Full Time • To Kwa Wan, Hong Kong, HK • 2d ago

Hotel / Catering / Club Full Time

Job requirements: To handle all incoming and outgoing calls with courtesy and efficiency; Pleasant and service-oriented Computer literate in Microsoft Word, Excel, etc. Good communication and interpersonal skills Please...

2d ago

Apply

Duty Engineer (5 Days Work)

Harbour Plaza 8 Degrees (8 Degrees Resources Limited) • Full Time • To Kwa Wan, Hong Kong, HK • 3d ago

Engineering Full Time Building / Construction

Job Responsibilities: Responsible for the operation in the Duty Control Room, BMS, Chillers, Boilers, etc Attend to all complaints, utilities records and computation, night shift servicing works and routine inspection Pr...

3d ago

Apply

文員(半職) Clerk (編號：RSD/MTDACH/PT-Clerk/CT)

Haven of Hope Christian Service 基督教靈實協會 • Full Time • Tseung Kwan O, Hong Kong, HK • 3d ago

NGOs / Social Service Administration Full Time Customer Service

中五或以上程度，懂中、英文打字、能操作基本電腦軟件、具良好溝通技巧，需具耐性及愛心負責文書處理、電話查詢、接待訪客、資料存檔、採購及管理院舍物資及協助一般行政工作等半職工作工作地點︰鄰近坑口港鐵站本會將會為合適的應徵...

3d ago

Apply

高級健康服務員/ 健康服務員 (編號：RSD/SHSW/CT)

Haven of Hope Christian Service 基督教靈實協會 • Full Time • Tseung Kwan O, Hong Kong, HK • 3d ago

NGOs / Social Service Full Time Health Worker Medical Service

屬保健員職系，曾修讀保健員統一訓練課程並已註冊成為保健員，至少具一年或以上保健員工作經驗，須輪班。歡迎經驗較少或剛考取保健員牌照者申請為健康服務員，並獲提供在職培訓必須曾修讀殘疾人士院舍保健員課程，負責為智障人士提供護...

3d ago

Apply

高級健康服務員/ 健康服務員 (編號：WPH/SHSW/CT)

Haven of Hope Christian Service 基督教靈實協會 • Full Time • Tseung Kwan O, Hong Kong, HK • 3d ago

NGOs / Social Service Full Time Health Worker Medical Service

屬保健員職系，曾修讀保健員統一訓練課程並已註冊成為保健員，至少具一年或以上保健員工作經驗，須輪班。歡迎經驗較少或剛考取保健員牌照者申請為健康服務員，並獲提供在職培訓負責為院舍內長者提供護理服務進行護理工作，如傷口換症...

3d ago

Apply