Director Client Management_APAC_Banking

Infosys • Full Time • Hong Kong, HK • 16h ago

About Infosys:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

🎉 Infosys has been recognized as a Top Employer across APAC — contributing to our sixth consecutive year of global certification. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

▶️Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Purpose of the Role

Provide client introductions, customer context to internal teams. Navigate accounts to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client. Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan WITHIN the assigned account.

Essential Responsibilities:

Market Development: Client Services Manager persuades clients to provide industry-wide references to support revenue growth outside the account and increase ROI in events.

Customer Prospecting: Provides client introductions, customer context etc. S/He supports the HBU G/EM's efforts in his/her account to open diverse service-lines (HBUs) in his/her account.

Opportunity Identification and Qualification: Client Services manager will navigate the account to identify varied kinds of deals in the account to increase Infosys' revenue and HBU mix and improve market share.

Proposal Development/Proposal Negotiation and Closure: Client Services sets up and facilitates proposal Development and coaching sessions between client and pursuit team's technical / domain experts. S/He drives client consensus or at least neutralizes opponents, articulates business value and drives pricing to articulate business value and wins the deal at the right premium.

Contracting and MSA: Client Services facilitates the discussion for the Commercial Manager, and acts as the point of escalation if needed, to ensure quick closure of the contract with acceptable level of risk to Infosys.

Account Planning and Review: Client Services manager develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship maps, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosys to grow in the Account as per plan.

Account Mining: Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He ensures active participation from HBUs / partners concerned, provides account context (including topics to avoid), and allocates roles and responsibilities for ongoing client interactions. S/He reviews meeting material to grow the account by positioning Infosys strategically and as an existing trusted partner.

Minimum Qualifications:

Must have managed large revenue portfolio of clients in the region with demonstrated growth in the accounts managed as well as strong client referrals. Significant Account Management experience required

Experience in Banking and Financial services Business/ Domain/Ops / technology Knowledge of Asia pacific BFS market in general and Greater China in particular
Track record of interacting and building relationships with CXO level client contacts
Ability to manage and run Consulting, Implementation, Support/AMS and other conversations and opportunities seamlessly across range of offerings that Infosys offers
Good understanding of Current and Emerging Technologies such as SAAS applications, Enterprise applications and software
Understanding of AI solutions in general and adoption of AI solutions in BFS industry in particular (Preferable)
Consultative Selling experience i.e. Experience in translating client’s business problems into technology solution enabled/powered by best of breed AI enabled Tech product/platform/custom solution.
Global Delivery Model experience is a must
Hands-on experience with proposal creation and leading proposal presentations
Strong leadership, interpersonal, communication and presentation skills
Min. bachelor’s degree required and 14+ years of experience with listed responsibilities and skill sets.
Bilingual with language proficiency in Cantonese/Mandarin & English

In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (Hongkong)

Paid leave entitlements
Health and Life Enrichment (HALE) program covering various well-being offerings
Optional health insurance cover
Employer Assistance Program (EAP)
Rewards and Recognition

Our recruitment and selection processis designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.

Hear from our recruiter on their experience working with Infosys as an Employer

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.

“All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”

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