Claims Assistant Supervisor, Employee Benefits

Insurance • Full Time • Sheung Wan, Hong Kong, HK • 2w ago

The Company - Asia Insurance

Asia Insurance is one of the leading general insurers in Hong Kong and Macau. We take pride in our broad range of insurance products, providing tailored and flexible solutions focusing on coverage and care. Our goal is to help our clients protect what is important to them.

With people as our focus, our experts offer reliable advice and responsive and dedicated customer services through our agents, brokers, and business partners. We take a professional, innovative, and consumer-centric approach to ensure that all customers receive the maximum protection from their investments.

We have established a robust global footprint through an extensive network of highly regarded partnerships and successful joint ventures. While maintaining a strong presence in Hong Kong and Macau, we also deliver products and services through our international branch network.

Renowned for our financial strength, which is marked by robust capitalisation, high liquidity, and prestigious Standard & Poor’s “A” ratings in the Insurer Financial Strength Ratings and Issuer Credit Ratings, we are a trusted partner to our long-term business collaborators.

Looking ahead, we aim to work together with our colleagues to continuously improve our service quality, expand our product range and diversify into new territories. We strive to bring a prosperous future to our company and Hong Kong.

We believe that transparency and fairness are essential to retaining and developing top talent. Our hiring and promotion practices are designed to provide equal opportunities for growth and career progression.

We are committed to building an inclusive workplace where diverse perspectives are valued, respected, and empowered. All qualified applicants are encouraged to apply.

Position Overview

Reporting to Claims Manager, this role is responsible for overseeing and assessing medical claims cases to ensure decisions are made accurately, consistently, and in full compliance with company guidelines and delegated authority. The position plays a key role in providing technical judgment, recommendations, and justifications for management approval, while acting as a point of escalation for complex claims matters.

The incumbent will work closely with internal teams and external stakeholders to address enquiries, support sound claims decision-making, and contribute to operational efficiency through timely reporting and analysis. This role requires a high level of maturity, strong technical claims knowledge, and the ability to work independently in a fast-paced environment.

Responsibilities

Assess group medical and life claims in compliance with the terms and conditions of the policy and maintain the service level commitment
Process claims payment regularly efficiently and effectively
Process pre-approval & pre-assessment requests in a timely manner
Assist to prepare claims reports regularly
Handle clients’ enquiries from different parties related to group claims
Liaise with medical consultants, doctors and customers to conduct claims assessment and investigation
Participate in different projects implementation and audit review

Requirements

Higher Diploma/Degree Holder with minimum 3 years’ claims experience in medical and life assessment
Independent, self-motived, organized and detailed-minded, strong sense of responsibility with high level of integrity and trust, able to work under pressure and meet challenges
Customer-oriented with excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Proficient in MS Word, Excel, Chinese Word Processing, PowerPoint, etc.
Good command of English and Chinese in both written and spoken
Candidate with more experience will be considered as Claims Supervisor.

Other Job Openings

We are always looking for people who are passionate and want to make a difference in the insurance industry. Join Asia Insurance and be part of our family.
https://www.asiainsurance.hk/join-us

We offer 5-day work week, 16-18 days annual leave, paid personal time off, birthday leave, double pay, discretionary performance bonus and medical plan. Remuneration package will be commensurate with qualifications and experience.

Interested parties are invited to send your application with full resume together with present and expected remuneration to [via CTgoodjobs Apply Now].

(Personal data provided by applicants will be used strictly in accordance with the Company's
personal data privacy policy, a copy of which is available on request.)

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