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Senior Deskside Support Engineer (22-28K)

Information Technology • Full Time • Prince Edward, Hong Kong, HK • HK$ 22,000 - HK$ 26,000 / month • 1d ago

At least 3 yrs of deskside support experience
Strong knowledge of desktop, networking and general PC
Experienced with MDM / mobile device support

Job Responsibilities

Provide on-site technical support services (incident & request) for VIP users.
Troubleshoot hardware & software related issues, including M365/O365, desktop / laptop windows OS platform, Apple MAC OS platform, Android/IOS, Anti-Virus, VC support (MS Team, Webex, Zoom) etc.
Support users with network connectivity issues i.e. device configuration, IP addressing, LAN/WAN, VPN, direct TCP/IP output.
Assist in resolving any ad-hoc tasks and urgent issues.

Job Requirements

Diploma holder in IT, computer science or a related field.
3+ years of related work experience is preferred.
Solid knowledge on desktop, networking, and general PC applications (Window 11, M365); Mobile device support such as iPhone, iPad, Android.
Skills in problem solving via remote (phone, email and in person).
Excellent communication skills in Cantonese, English, and Mandarin.

Benefits:

22-28K Depends on Experience
10-20 Days Annual Leave
5-day Work Week

Please send your full resume to us By email [via CTgoodjobs Apply Now].

For other vacancies, please visit our website www.swing-hk.com

Linkedin - linkedin.com/company/swing-consulting-ltd

All information provided will be treated in strict confidence and used for recruitment purposes only.(Licence No.: 76511)

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