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Deskside Support Engineer (20-30k)

Information Technology • Full Time • Admiralty, Hong Kong, HK • HK$ 20,000 - HK$ 30,000 / month • 5d ago

2 yrs of experience in desktop support service
Level 1-2 IT end user support (on site / in house)
Experience with PC, O365/M365, MDM support

Job Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to users.
Provide first-level support for network, desktop hardware, and software problems.
Open service tickets, set priorities, and assign tasks to support engineers.
Identify, diagnose, and resolve IT-related issues (e.g. Office 365 authentication, Outlook, OneDrive, Excel, Teams and SharePoint etc.).
Handle email messages from customers seeking help.
Ask questions to determine the nature of problems and guide customers through troubleshooting steps.
Follow up with customers to ensure issues have been resolved.
Troubleshooting and maintenance of PC and mobile device services.
Install new printers, PC hardware, and software.
Reconfigure PC hardware, printers, and software due to office relocations.
Support VPN clients, mobile devices, and network access.
Assist with Windows 10 upgrades and software deployment.
Build PCs for new joiners or via SCCM for existing PCs.

Job Requirements:

Diploma or above in Information Technology, Computer Science, Artificial Intelligence and related fields.
2 years relevant experience of IT support.
Solid experience in supporting issues of Windows, O365/M365, MDM and account administration.
Strong problem-solving abilities in desktop aspect.
Good communication skills in Cantonese, English, and Mandarin.

Benefits:

5-day Work Week
20-30K Depends on Experience
10-20 Days Annual Leave

Please send your full resume to us By email [via CTgoodjobs Apply Now].

For other vacancies, please visit our website www.swing-hk.com

Linkedin - linkedin.com/company/swing-consulting-ltd

All information provided will be treated in strict confidence and used for recruitment purposes only.(Licence No.: 76511)

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