Guest Service Centre Agent

Hotel / Catering / Club • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2d ago

Responsibilities:
Answer telephone calls professionally and offers / handles any assistance required on all telephone related services, such as morning call service.
Ensure all related equipment is functioning in order. Such as the PABX system, the computer printouts on all long-distance calls, the “FCS” interfaces system, the voicemail system, the “wake-up call” system as well as the “music-on-hold” system.
Ensure all overseas messages are delivered to the hotel guests promptly.
Ensure restaurant bookings insert in TMS according to confirmation.
Ensure Private Dining order placing well and coordinate with Culinary team for special order.
Ensure all respective colleagues are informed at once in case of emergency, such as fire, bomb threat and typhoon.
Perform any other duties assigned.
**Part-time at 09:00am-1:00pm is also welcome**

Requirements:
Secondary School education with vocational training on hotel industry is preferred.
Minimum 1 year of Telephone Services experience (Prefer but not required).
Pleasant personality, fluent in English, Mandarin & Cantonese with the knowledge on personal computer. Good voice quality; good communication.

We offer an attractive remuneration package and excellent career opportunities to the right candidate. Please apply with full resume and present/expected salary to: Human Resources Department, 4/F, Marco Polo Hongkong Hotel, Harbour City, Kowloon or email to [our mailbox through CTgoodjobs Apply Now] or fax to (852) 2113-0089.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only.

Only short-listed candidates will be notified. Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful.

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