Complex Director of Technology Experience (Information Technology)

Hotel / Catering / Club • Full Time • Tsim Sha Tsui, Hong Kong, HK • 2d ago

Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.

The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Apply Now.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Corporate IT Partnership & Strategy Execution
- Collaborates with corporate IT teams to maintain brand standards and implement enterprise-wide technology initiatives while adapting to property-specific needs.
- Maintains transparent, ongoing communication with corporate IT leadership regarding implementation progress, challenges, and business impact.
Strategic Leadership & Technology Implementation
- Develops comprehensive property-level technology implementation plans that translate corporate IT strategies into operational reality, sequencing initiatives effectively and managing interdependencies.
- Partners with property leadership (Operations, Finance, Engineering) to ensure technology effectively supports all business functions and aligns with business objectives.
Organizational Alignment & Stakeholder Engagement
- Persuades property leadership, department heads, and teams to embrace corporate technology strategies by articulating clear business cases and competitive advantages.
- Builds organizational consensus around technology priorities and secures resources and commitment for complex implementations.
Cloud Infrastructure & Digital Transformation
- Leads property technology initiatives within a predominantly cloud-based ecosystem, managing and optimizing major cloud platforms for efficiency and cost-effectiveness.
- Implements automation initiatives to modernize hotel operations and enhance guest experiences.
Cybersecurity & Compliance Leadership
- Ensures compliance with global cybersecurity policies and maintains up-to-date security protocols across all systems.
- Implements and manages comprehensive security measures including antivirus, web filtering, patch management, and access controls.
Guest Experience & Operational Excellence
- Ensures technology systems enhance guest experiences and support superior service delivery.
- Oversees property management systems (PMS) and guest-facing technologies, implementing data analytics solutions for guest personalization and operational efficiency.
Project Management & Vendor Relations
- Leads complex technology projects from planning through implementation and evaluation, ensuring projects are delivered on time, within budget, and meet quality standards.
- Manages vendor relationships and contract negotiations while maintaining transparent communication regarding project progress and outcomes.

REQUIREMENTS

Bachelor’s degree in information technology, Computer Science, or related field
Minimum 5 years of IT leadership experience, preferably within the luxury hospitality industry
Proven track record of managing complex technology environments and leading digital transformation initiatives
Expert-level knowledge of major cloud platforms (AWS, Azure, GCP)
Strong understanding of cloud security and automation
Outstanding communication and interpersonal skills with ability to interface with all organizational levels
Proven ability to translate technical concepts for non-technical stakeholders
Deep understanding of hospitality industry technology needs and guest experience requirements
Knowledge of hotel operations, revenue management, and guest service delivery

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.

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